Ma Verginia Saliendra

 Ma. Verginia Saliendra- San Roque St., Brgy. San Roque, Angat, Bulacan 3012 Objective To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Experience Acquire Asia Pacific Collections Agent / Customer Service Representative / Training Support Specialist March 17, 2014 - July 17, 2020 Collections Agent / Customer Service Representative (Australian and Irish Account) - Answer inbound calls and calling out customers for overdue payments. - Sending and answering emails to customers about their account status. Training Support Specialist (Australian Accounts) - Responsible for the successful implementation of transition bay program for the trainees. - Provide administrative support to the Trainers. - Handling Learning and Development team emails and admin request. - Outside of transition bay, also assume the role of subject matter expert and offer live assistance to operations. Trec Pacific Customer Service Representative August 2013 - January 2014 - Answer inbound calls for online shopping customers. - Assisting customer's inquiry, orders and complaint. G3 Telecom Customer Service Representative November 2012 - August 2013 - Answer inbound calls for customer's prepaid account. Devinecare Inc. Outbound/Inbound Sales Representative August 2011 - November 2012 - Answer inbound calls for customer's long distance prepaid account. - Do outbound calls to offer the product to US. Education Bulacan Polytechnic College Call Center Management 2009 -2011 Skills Computer Literate (MS Word, MS Excel, MS PowerPoint) Oral and Written Skills Multi-tasking and Time Management Skills Speaking and Listening Skills Negotiation and Conflict Resolution Skills Reference Marygrace Sedaria Trainer Acquire Asia Pacific-- Annie Romana Cillo Trainer Acquire Asia Pacific-- Maricel Ibay Customer Service Representative Acquire Asia Pacific--