Ma Verginia Saliendra

Skills

Computer Literate (MS Word, MS Excel, MS PowerPoint)

Oral and Written Skills

Multi-tasking and Time Management Skills

Speaking and Listening Skills

Negotiation and Conflict Resolution Skills

Experience

§ Acquire Asia Pacific

Collections Agent / Customer Service Representative / Training Support Specialist

March 17, 2014 - July 17, 2020

Collections Agent / Customer Service Representative

(Australian and Irish Account)

• Answer inbound calls and calling out customers for overdue payments.

• Sending and answering emails to customers about their account status.

Training Support Specialist

(Australian Accounts)

• Responsible for the successful implementation of transition bay program for the trainees.

• Provide administrative support to the Trainers.

• Handling Learning and Development team emails and admin request.

• Outside of transition bay, also assume the role of subject matter expert and offer live assistance to operations.

§ Trec Pacific

Customer Service Representative

August 2013 - January 2014

• Answer inbound calls for online shopping customers.

• Assisting customer's inquiry, orders and complaint.

§ G3 Telecom

Customer Service Representative

November 2012 - August 2013

• Answer inbound calls for customer's prepaid account.

§ Devinecare Inc.

Outbound/Inbound Sales Representative

August 2011 - November 2012

• Answer inbound calls for customer's long distance prepaid account.

• Do outbound calls to offer the product to US.