Ma. Tresha Fatima Alcover

MA. TRESHA FATIMA ALCOVER OBJECTIVE To find a responsible career opportunity where I can put my skills and trainings to good use while contributing to the company's prosperity. - WORK EXPERIENCES - Customer Experience Agent in Alorica 9-G Nichols Heights Guadalupe, Cebu City, Cebu, 6000 EDUCATION TERTIARY Cebu Technological University Main Campus Bachelor of Early Childhood Education 2021 - 2025 Magna Cum Laude SECONDARY Asian Institute of Computer Studies - Cebu Humanities and Social Sciences (HUMSS) 2018 - 2020 Most Improved Award Academic Excellence Award Outstanding Student Ramon Duterte Memorial National High School 2017 - 2018 Cebu Institute of Technology University 2014 -2017 PRIMARY Guadalupe Elementary School 2008 - 2014 Milo Olympic Chess Player Leadership Award PERSONAL INFO Date of Birth: July 07, 2001 Place of Birth: Cebu City Sex: Female Status: Single Citizenship: Filipino July 2024 - January 2025 Content Moderation for a Social Media Application ESL teacher in Global Language Center SVCS Inc. February 2024 (Two weeks contract) Teacher for Japanese students Customer Service Representative in Foundever August 2023 - October 2023 Voice Account for Healthcare Customer Service Representative in Cebu Telenet Corp. March 2022 - June 2022 Blended Account (Calls and Chats) SKILLS Digital Tools: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Canva, Notion, Atlas, Slack, Zapier, Airtable, Miro, Buffer, Trello, Calendly Creative: Video Editing, Canva Design, Visual Content Creation Organizational: Time Management, Task Prioritization, Workflow Optimization, Data Organization, File & Document Management Communication: Academic Writing, Editing, Proofreading Competencies: Adaptability, Quick Learning, Resilience, Teamwork ORGANIZATIONS 2nd Year Representative of Future ECE Council in Cebu Technological University - Main Campus (2022 - 2023) Disaster Management Services Volunteer in Philippine Red Cross – Cebu Chapter (2020 - 2021) Senator of Supreme Student Council in Asian Institute of Computer Studies - Cebu (2019 - 2020) SEMINARS 15th Student-Teachers’ Congress (February 2025) Teaching the Smartphone Generation (January 2025) Mental Health: Psychological Manipulation (April 2024) Storytelling in ECE Seminar Workshop (April 2023) Orthopedic Emergencies - Assessment and Management for Emergency Pre-Hospital Care Providers (January 2021) Emergency Advanced Interventions for Emergency Responders (November 2020) 1st Leaders’ Congress of Asian Institute of Computer Studies – Cebu (February 2020)