Ma. Therese Tamondoc
VIRTUAL ASSISTANT / CUSTOMER SERVICE SUPPORT
ABOUT ME
I'm highly motivated to continuously
work to my fullest potential where I
can maximize my skills as well as enjoy
challenges in seeking opportunities to
improve my skills and personal growth
by making use of available trainings
and webinars. I am a fast learner, a
great time manager with strong
analytical skills and can work with less
supervision.
CONTACT-live:.cid.be350ba94ea042ed
Linao, Talisay City Cebu
SKILLS
VIRTUAL ASSISTANCE SKILLS
Flexible Administrative Skills
Data Entry
Internet Research
Expertise in Microsoft offices, Google Apps
and other Virtual assistant tools
Worked with less supervision.
Email
Management
and
Calendar
Management
Appointment Setting
CUSTOMER SERVICE SKILLS
Clear Phone and Email Communication
Empathy Ability
Effective Listening Skills
Timeliness and Flexibility
Strong situational judgment.
WORK EXPERIENCE
Stealth Agent -)
EDUCATIONAL ATTAINMENT
BS- CRIMINOLOGY
University of the Visayas - )
DIPLOMA FOR
PROFESSIONAL EDUCATION
Cebu Technological
University ( January 2018 - July 2018 )
APPS & TOOLS
Microsoft Office
Google Apps
Communication Tools
Slack/Skype, etc.
Canva
Trello
Zoho CRM
Virtual Assistant/Customer Service Support/ Appointment Setting
Responsible in assisting members in Slack, Email, Phone and account
maintenance.
Main duties include: Answering general inquiries, account issues and provide
Shopify store assistance and trouble shooting.
Responsible with microtask and updating client's records in CRM.
Facebook Outreach & Instagram DM's
Appointment Setting
Teleperformance -)
Account Supervisor
Responsible in supervising a team.
Main duties includes: manage team schedule, team coaching, handling
email escalation, evaluates team performance, taking supervisor call
and joining client meetings.
Customer Escalation Support
Responsible in assisting customers with their Prescription Drug Plan
Main duties includes: handling escalations through inbound and
outbound call.
Techmahindra Vcustomer -)
Customer Service Support
Handling inbound calls for customer on US Based Retail Account.
Main duties includes: helping customers with products descriptions
and placing online orders, tracking delivery status, processing refund
and replacement and submitting feedback of the products.
