Ma. Theresa Tejerero

 -- MA. THERESA G. TEJERERO OBJECTIVE To pursue a challenging career with dedication and provide my efficiency to the fullest in a professional organizational environment wherever I serve my duties that will discover the potential in me. To seek challenging avenues where, my knowledge and experience matches with the organization’s growth. EXPERIENCE Hinduja Global Solutions February 14, 2014 – up to present Customer Service Representative Quezon City *Provide prompt, accurate and courteous responses to member / provider / customers *Answer incoming providers / customer service orders as soon as possible * Handling Customer concerns such as disputes, inquiries and other related issues. * Been working to a different kinds of splits under Financial Recovery Department * Work effectively across a variety of communication channels: Emails, Written Correspondence, Inbound Calls, Outbound Calls and Availity (web chat). * Assisting customers with their complaints and questions, give customers information about products and services, and process returns. * Helping customers understand the product and answering questions about their inquiries and disputes. *Meet individual metrics for case volume, availability, and customer satisfaction *Escalate issues when necessary to prevent potential issues. * Ability to work quickly under pressure. *Adhere to work schedule Technolux Inc.June 2013 – December 2013 IT Support Makati City * Encoding Company’s information and data for maintenance *Alert supervisors when there is an absence of information in the database *Receive inbound call, emails and chats inquiries *Provide first hand resolution in trouble shooting *Perform related duties as assigned *Maintain records, update inventory and service databases Al Aweer Inc. March 2008 - April 2010 Company Secretary Dubai, UAE *Answering Calls, inquiries about the fabrication and installation of the fiber glasses *Handling correspondence and taking messages *Maintaining diaries and arranging appointments *Typing, preparing and collating reports filing *Organizing and servicing meeting (producing agendas and taking minutes of the meetings) *Managing Company databases *Handling of telephone calls and maintenance of records, such as important incoming and out-going calls SKILLS Communication Skills MS Offices Attentive Listener AWARDS Top Email Performer Top Correspondence Performer Top Outbound Call Performer EDUCATION Central Colleges of the PhilippinesJune 1998 – April 2002 Bachelor of Science in Computer Science Graduated Quezon City Faith Christian School June 1994 – March 1998 High School Cainta, Rizal PERSONAL INFORMATION Nickname: Bing Age:40 Marital Status:Married Religion:Christian CHARACTER REFERENCE Available upon request. Ma. Theresa G. Tejerero Applicant