Ma. Theresa Tejerero

I currently working as a customer service representative for almost 8 years. I am married with 3 kids and currently Working From Home. We handle healthcare insurance disputes and billing. Resolve inquiries about the overpayment and denial of the codes on the claims that were submitted to Humana. We basically review if the overpayment/refund request is a valid or an invalid denial. We received calls, emails, correspondence, and chats from providers and/or doctors. I address disputes and billing of insurance. I handled inquiries thru web chat, emails, and written correspondence. I have been with my employer for 8 years, worked with different splits like inbound and outbound. We handled provider and member inquiries, disputes, and concerns. as much as possible we offer "one call resolution".