Ma. Theresa Seno

MA. THERESA C. SENO, LPT CONTACT INFORMATION PHONE:- ADDRESS: Tikyan Road, Banilad, Mandaue City, Cebu Philippines EMAIL:- PROFESSIONAL SUMMARY Licensed Professional Teacher with over 10 years of combined experience in ESL instruction, publishing, and customer service. Skilled in developing tailored curriculum, managing postpublication processes, and leveraging data analysis tools to optimize performance and decisionmaking. Recognized for adaptability, problem-solving, and delivering high-quality results across education and business environments. WORK EXPERIENCE Mirfeel ESL Center & VVIP Kids Inc. ESL Teacher & Registrar November 2022 – Present  Designed and delivered engaging English lessons tailored to students across different levels.  Developed curriculum materials, assessments, and progress reports aligned with IB/MYP/PYP and Cambridge curricula.  Applied data-driven methods to track student progress, leading to measurable improvements in speaking and comprehension skills.  Managed student records, enrollment, and scheduling as Registrar, ensuring accuracy and confidentiality of academic data.  Coordinated with parents and management regarding student performance, enrollment updates, and academic documentation.  Assisted in administrative operations, contributing to the smooth workflow of both academic and office functions. Author Solutions Phil. Inc. Senior Post Publication Associate April 2014 - Present  Managed book registration and distribution processes, ensuring data accuracy and compliance.  Handled book order fulfillment and customer inquiries with efficiency and attention to detail.  Utilized Excel and CRM tools to track order processing and analyze workflow efficiency.  Experienced in Amazon marketing strategies, optimizing book visibility and sales performance.  Managed metadata, pricing, and promotional campaigns on Amazon and other online platforms. Aegis People Support Travel Agent January 2013 – April 2014  Assisted customers with flight, hotel, and car reservations, ensuring accurate data entry.  Provided real-time solutions to booking and itinerary issues.  Maintained meticulous records of transactions and customer preferences. EDUCATION Cebu Technological University Master of Education, Major in English Language Teaching September 2024 - Present University of Cebu – Banilad Graduate of Bachelor of Secondary Education Major in English June 2017 - July 2021 Cebu Normal University Bachelor of Arts in Communication June 2010 – March 2014 Benedicto College Bachelor of Arts in Mass Communication June 2009 – March 2010 SKILLS AND QUALIFICATION        Licensed Professional Teacher ESL Instruction & Curriculum Development Classroom Management & Student Engagement Academic Assessment & Feedback Strong Written & Oral Communication Customer Service & Client Relations Registrar & Academic Records Management 