Ma. Theresa Reano

MA. THERESA M. REANO City/Permanent: Phase 1 Buntong Palay, Brgy. Silangan, San Mateo, Rizal. Mobile No:- Email:- Objective:To enhance my talents and capabilities and to develop my skills and to contribute in performing and accomplishing certain tasks in a stable organizations. PROFESSIONAL EXPERIENCES: CONCENTRIX DAKSH Technical Support Representative 31-July, 2015 up to 04-September, 2017 24/7 Customer Philippines Inc. Technical Support Representative 29- Sept. 2014 up to 19- July 2015 Mj Plaza Building Valero St., Salcedo Village Makati City 1226 TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC Technical Support Specialist 2014-March-up to 2014- July SM Corporate Offices Bldg. F, J.W. Diokno Blvd., Mall of Asia Complex CBP-IA, Pasay City Duties and Responsibilities: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates ACS-Xerox Company of the Philippines Customer Care Specialist 02-Sept. to 14-March -2013 7F One E-com building, Mall of Asia Complex,Pasay City, Philippines Duties and Responsibilities: Operates a multi‐line telephone system providing quality, front line  telephone customer service. Send and receives messages; authorizes changes in cases of client cancellations  and/or additions Maintains written and computer generated logs of all service requests; enters and  updates  client information. Responds to all calls and service requests promptly and with courtesy; provides information to the public in a courteous manner regarding demand‐response. Performs other clerical duties as assigned to maintain operations of department.  Provide the required reports and/or information as assigned by Management. Internet Cafe Attendant/ Encoder 18-March-2010 to 30-May-2013 M.I.H. Internet Hub San Mateo, Rizal Duties and Responsibilities: Assist customers when they have trouble or questions using computer softwares such as Microsoft Office, and all softwares that are being used in the cyber café Provide services such as encoding, printing, downloading and all other operations provided by the cafe. Provide excellent customer care. Maintain cleanliness and orderliness of the place. Keep accurate records of logs and inventories of the shop. Time customers of the number of minutes or hours they will use the computer or internet. Live in Caregiver 15- January-2007 to 15-July-2009 Paulo M. Mendoza C 11/B Gen. A. Natividad St., Palingon Tipas, Taguig City - Duties and Responsibilities: Follow orders and instructions from the doctor. Responsible to give medication to the patient as given by the professional doctor. Responsible in maintaining the personal hygiene of the patient. Assisting the patient’s needs such as eating, sitting, walking, and etc. Responsible to assist in proper grooming of the patient. Sales Associate 13-January- 2005 to 13-February- 2006 SM Mart Inc. Cubao Branch Duties and Responsibilities: Responsible in auditing the incoming and outgoing goods. Supervision, maintains harmonious atmosphere at the area. Providing a good a customer service. Attends progress meeting to discuss the status and problems of the on-going projects. Initiate colleagues to work conscientously. Cashier 24-April-2002 to 24-November-2004 Napar manpower Contracting Inc. TDC Supermarket Novaliches, Quezon City Duties and Responsibilities: . Follow orders and instruction from administrative management. Patient and considerate to clients hard to cope up. Maintains neatness and orderliness in work place. Ensure safety and security in all the activities plan to do. EDUCATIONAL BACKGROUND: Vocational Studies: February-December 2006 Roosevelt College Sumulong Highway, Cainta, Rizal CAREGIVER - Datamex Institute of Technology Recto, Manila COMPUTER PROGRAMMING Secondary: - St. Francis School Old Panaderos St., Sta. Ana, Manila Primary:- St. Mary’s School (formerly known as St. Ann Academy) P. Gil St., Sta. Ana, Manila TRAININGS: St. Camillus MedHaven On-the-Job Trainee Specialization: Caregiver Industry: Private Agency Date Joined: 13-September-2006 Date Left: 8-October-2006 Work Description: Responsible in taking care of the Elderly and Disabled. Boystown ( Lualhati ng Maynila )- Home for the Aged On-the-Job Trainee Specialization: Caregiver Industry: Government Agency Date Joined: 21-August-2006 Date Left: 8-September-2006 Work Description: Responsible in taking care of the Elderly. SEMINARS: Workshop “ Therapeutic Modalities in the Optimum Management of Alzheimer’s Disease”, St. Camillus Medhaven, Marikina Heights, Marikina City. Date: 29-September-2006 Seminar “Recognition and Management of Alzheimer’s Disease”, St. Camillus MedHaven, Marikina Heights, Marikina Heights, Marikina City. Date: 29-September-2006 PERSONAL INFORMATION: Birthday: March 18, 1982 Birthplace: Sta. Mesa, Manila Height: 5’8” Weight: 150 lbs Language: English / Filipino Religion: Roman Catholic Nationality: Filipino Civil Status: Single Comp. Skills: MS Word, Excel, Powerpoint and etc. REFERENCES: Available upon request