Ma. Theresa Reano

I have worked as a Technical Support Representative for 3 years and more than a year of customer service representative. One of the experiences that I had, been worked with Health Care Accounts, Operates a multi‐line telephone system providing quality, front line telephone customer service.

I resigned my position as Technical Support Representative a Telco company Irish Account last Sept. 4, 2017.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Identify and escalate priority issues per Client specifications.

With my Exceptional Technical Support Background, combined with Good Customer Service skills gives me a strong edge in any of your Customer Service and Technical Support projects.