Ma. Theresa Plata

Ma. Theresa R. Plata Olongapo City, Philippines 2200 ECOMMERCE VIRTUAL ASSISTANT Customer Service and Communication | Admin Assistance Ecommerce virtual assistant with Amazon FBA expertise in Seller Central, account health, and customer support. Experienced in handling customer inquiries, refunds, and case resolutions with accuracy and professionalism. Background in logistics strengthened skills in planning, decisionmaking, and problem-solving, ensuring smooth and reliable operations. Recognized for adaptability, attention to detail, and a strong willingness to learn in dynamic environments. WORK EXPERIENCE CUSTOMER SERVICE and ADMIN SUPPORT June 2020 – Aug 2023 DELLASOR LLC – Amazon FBA (US account) • Responded to buyer inquiries and complaints within Amazon’s 24-hour standard, maintaining full compliance with account health requirements. • Sustained a 100% seller performance rating by monitoring feedback, reviews, and resolving A-to-Z Guarantee claims without escalation. • Coordinated directly with Amazon Seller Support to lift product suspensions, protecting listings and ensuring uninterrupted sales. • Processed claims, coordinated replacements, and supported promotional orders, ensuring smooth resolution of customer concerns. • Generated monthly reports on COGS, sales, and storage fees, providing management with accurate financial insights. ADMIN SUPPORT Dec 2022 – Jun 2023 RED LIZARDS DESIGN (DELLASOR LLC) • Produced more than 50 product mock-ups and listing graphics using Canva and GIMP, improving brand presentation across multiple platforms. • Optimized product listings on Amazon, Etsy, and Pinterest through keyword research, improving search visibility by approximately 30%. EMAIL MARKETING SPECIALIST Apr 2020 – May 2020 SILVERBACK CARGO CARE • Created and distributed email campaigns and flyers to consolidate and engage leads. • Updated subscriber lists by tracking bounces and email changes, ensuring clean and accurate distribution records. ADDITIONAL EXPERIENCE CUSTOMER CONSULTANT (US, CA, AU and UK Accounts) LINDBERG EYEWEAR Oct 2012 – June 2018 • Delivered international customer support, resolved 95% of complaints on first contact, and processed warranty claims with 100% accuracy to maintain client satisfaction and brand trust. BUSINESS STRATEGIC OFFICER Sept 2006 – Dec 2010 WISTRON PHILIPPINES • • Maintained 90–100% on-time delivery for RMA and spare parts accounts by coordinating closely with operations and logistics teams. Ensured complete and accurate documentation for all shipments, preventing delays and compliance issues. Recognized as Best Employee for consistent performance and reliability in supply chain coordination. LOGISTICS COORDINATOR and CUSTOMER SUPPORT June 2003 – Sept 2006 INDIGO DISTRIBUTION CORP • Coordinated local and international import/export documentation with 100% accuracy, preventing customs delays and compliance issues. • Negotiated freight rates and prepared detailed cost presentations, enabling the finance manager to secure the most cost-efficient service providers. • Partnered with the warehouse manager on inventory monitoring to determine accurate stock levels and container requirements (20-or 40-footer), ensuring timely and efficient shipments. PROFESSIONAL DEVELOPMENT and UPSKILLING -) • • • Ongoing self-study in Shopify, and VA tools FHMOMS Apprenticeship Program – VA training, Jan 2024. Sandbox VA Amazon training – Feb 2024 CORE SKILLS • • • • • • • • Amazon FBA and Seller Central Management Customer Service, Refunds, and Claims Resolution Account Health Monitoring and A-to-Z Claims Order Processing (Replacements, Promos) Reporting: COGS, Sales, Storage Fees Tools: Google Workspace, Canva, GIMP, Trello, Slack Platforms: Amazon, Etsy, Pinterest, Shopify (basic familiarity) Strengths: Planning, Decision Making, Problem Solving, Adaptability