Ma. Theresa Plata

Helps Amazon FBA and Ecommerce businesses protect account health and deliver exceptional customer experiences through customer service and administrative support. For 3 years, supported an Amazon US FBA account by keeping response compliance at 100%, resolving 85%+ of issues on first contact, and helping maintain a 100% seller rating.

Earlier experience in logistics coordination strengthened skills in planning, decision-making, critical thinking, and providing fast solutions. These abilities now support accurate and efficient ecommerce operations.

Hands-on with Amazon Seller Central, Etsy, and Pinterest, while currently developing Shopify skills through self-study and VA apprenticeships. Known for being reliable, adaptable, and focused on keeping business operations running smoothly.