Ma Theresa Moreno
CUSTOMER SERVICE REPRESENTATIVE|E-COMMERCE SPECIALIST|GRAPHIC DESIGNER
I am a results-driven E-Commerce Specialist and Customer Service Professional with over 5 years of experience
in online store management, customer support, and order fulfillment. I have worked across major platforms like
Shopee, Lazada, and TikTok, ensuring smooth operations and customer satisfaction. I also bring hands-on
experience as an Amazon Product Researcher—sourcing profitable products and wholesale brands using tools
like Keepa and SellerAmp. Additionally, I’m skilled in graphic design, logistics coordination, and CRM tools.
Known for being detail-oriented, adaptable, and highly organized, I am committed to delivering excellent service
and building long-term success in every role.
WORK EXPERIENCE
Virtual Assistant
Amazon Product Researcher (VA)
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Conducted extensive product research for Amazon FBA using SellerAmp
(SAS), Keepa, and other analysis tools.
Sourced wholesale brands in the pet category, focusing on small to mid-sized
suppliers and avoiding restricted brands.
Created and managed product tracking using Google Spreadsheets.
Evaluated products based on BSR, offer count, profitability, and Amazon buy
box presence.
Sourced products from Kohls, Adidas, Dick’s Sporting Goods, and Vitacost
using discount stacking strategies.
Communicated with the client daily through updates and sourcing reports.
Submitted brand contact info including ASINs, websites, phone numbers, and
emails.
Built supplier databases by identifying companies through reverse sourcing
and manual browsing.
Assisted with listing review, competitor analysis, and verifying supplier
policies.
Contributed to shift updates and strategy suggestions to align sourcing with
client goals.
Communicated with the client daily and provided reports via Slack for realtime updates.
E-Commerce Specialist
My Little Boutique PH | April 2020 - December 2023
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Processed orders from e-commerce platforms such as Shopee, Lazada, and
TikTok, ensuring efficient and accurate fulfillment
Provided chat support, resolving customer inquiries and issues, fostering high
levels of satisfaction
Managed product inventory, tracking stock levels, and ensuring timely
restocking to maintain optimal stock flow
Designed graphics for product listings, promotional content, and social media
campaigns, boosting brand visibility
Coordinated supplier relationships, ensuring timely delivery and quality
control
Managed logistics, overseeing order shipment tracking, delivery coordination,
and resolving shipping-related issues
Email/Chat Support Representative
SOURCEFIT, Inc. | September 2017 - September 2018
(Supporting EyeBuyDirect, an online eyewear retailer based in the USA)
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Assisted buyers with order placement, ensuring accurate product selection
and a seamless purchasing experience
Provided detailed breakdowns of total bills, addressing any discrepancies or
customer concerns
Guided buyers in entering accurate prescriptions, verifying details for
correctness
Processed replacement requests for damaged items, coordinating
replacement orders efficiently
Provided real-time order status updates, keeping buyers informed throughout
the order process
Cross-sold new products, increasing sales opportunities and improving the
customer experience
Contact Information:
Contact No.: -
Email Address:-Portfolio: https://matheresamorenoporfolio.my.canva.site/
Location: Taytay Rizal, Philippines
E-Commerce & Customer Support Skills:
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Technical & Design Skills:
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Managed postpaid account modifications, ensuring compliance with company
policies and accurate account handling
Provided detailed bill explanations, clarifying charges, billing cycles, and
payment discrepancies
Executed bill adjustments, including credits and corrections, based on
customer needs
Handled reconnection and disconnection requests, ensuring procedures were
followed for timely service restoration or termination
Acted as an escalation point for complex issues, offering advanced
troubleshooting to resolve customer concerns
Collaborated with internal teams to resolve escalated issues, maintaining high
customer retention rates
SellerAmp and Keepa for Amazon product research
Graphic design for product listings, promotions, and
social media (Canva, Adobe Photoshop, PicsArt,
Photoscape)
Video editing for marketing and content creation
(CapCut)
Basic troubleshooting of technical issues
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Calendar, Drive,
Maps)
CRM and Order Management Systems (OMS)
Slack and Discord
Soft Skills & Work Ethics:
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Multitasking and time management
Strong attention to detail
Ability to work under minimal supervision
Fast learner and adaptable to new tools and processes
Goal-oriented and proactive in problem-solving
Professional and calm under pressure
Strong work ethic with a high sense of loyalty and
commitment
Excellent communication and collaboration skills
Typing speed: 50 WPM
Experience with Microsoft Teams, Skype, Telegram,
and Loom for communication
Proficient in handling confidential information securely
Equipment Tools:
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Email Support Representative
TECH MAHINDRA LTD | December 2011 - May 2016
(Supporting a Telecom Company managing Wireless Postpaid Accounts)
Order processing for Shopee, Lazada, and TikTok
Inventory management and stock tracking
Chat and email support for customer inquiries and
issue resolution
Logistics coordination (order shipment tracking,
delivery management, and issue resolution)
Supplier coordination and relationship management
Product listing and content optimization
Amazon Product Researcher
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Processor: AMD Ryzen 7 5800X 8-Core
RAM: 8GB Primary
PLDT Home Fiber (200 Mbps) Wired Connection
Backup internet: HappyBytes (150 Mbps), Wired
Connection
Headset: Noise-Canceling
Camera: 4K quality
Two monitors
Power: Available (Ensures continued work during
power interruptions)
With a dedicated and quiet home office setup,
ensuring a professional and distraction-free
environment for remote work.
