Ma Theresa Moreno

I have over 6 years of experience in the BPO industry as a Customer Service Representative, handling email and chat support. I worked with a Telecom account and with EyeBuyDirect, a US based eyewear retailer, where I processed orders, refunds, bill explanations, and tracking updates.

I also have around 5 years of experience as an E-commerce Specialist, managing platforms like Shopee, Lazada, and TikTok. I took care of order processing, inventory, admin tasks, and even handled chat support and created graphics for product listings and social media promotions.

Most recently, I worked as an Amazon Product Researcher, doing manual sourcing, building spreadsheets, and helping with admin work and brand outreach.