P R O F E S S I O N A L E X PE R I E N C E
ITS – Intelligent Technical Solution
Appointment Setter ( Remote )
May 2020- present
- Dedicated to outbound sales team.
- Reaching out prospect clients and scheduling an appointment
with a sales person.
- Ensuring prospect client attendance by sending calendar invite,
follow up thru phone or email and rescheduling meeting if
needed.
- Keep CRM record updated
- Response to email
- Coordinate and organize sales person calendar
List Cleaner / Telemarketer ( Remote )
Sept 2019 – April 2020
-
Dedicated to outbound sales team
Identify prospect clients from raw lead list by gathering
information from the leads.
Keep CRM updated
DATAFOX / ORACLE
Data Annotator ( Remote )
Sept 2019 –October 2019
-
Identify errors within the records
Quickly & Efficiently research and process quality data
Web research
VXI GLOBAL SERVICES (BPO)
Supervisor / Team Leader
December 2017 – July 2018
- Create and execute team action plan to meet or exceed given
target.
- Cascading updates and development regarding company’s
services and product.
· Agent’s Coaching and development
- Measure performance with KPIs such as customer surveys,
average handling time, call transfers, repeat calls
Subject Matter Expert
June 2016 – November 2017
- Provide real time assistance
- Train new employees
- Facilitate product training and practices
- Monitoring agents to ensure quality of the calls
Technical Support Representative
November 2014 – May 2016
- Accommodate inbound calls
- Provide outstanding customer service
- Assist customer in troubleshooting their service
Sharjah Aviation Services
Team Leader
Sharjah Airport, UAE Dec 2007 – March 2014
- Supervising a staff of 10 on each shift and responsible for daily
staff allocation.
- Training, coaching and development of team members.
- To ensure all services are being provided with quality.
- Executing administrative duties
- Monitoring and evaluating staff performance.
- Attending to customers crucial complains
Operation Coordinator
- Monitoring daily flight allocation
- Planning and organizing daily special service operation
- Allocation of staff
- In charge of daily special service operation reports
- Coordinating with the Operation Control
- Handling the airlines charging for the special
services availed.
Visa Agent
- Visa Collection
- Data Entry
- Providing significant information regarding the
airlines and airport policies.
- Offering and Up selling Airport Services
- Booking Meet and Assist Service
- Processing transit visa
- Assisting VIP passengers through all immigration
procedures.
- Monitoring the departing and arriving flights
- Ticket confirmation
- Visa cancel lat ion
- Handling cashier
Call Center Agent
- Handling inquiries and complains
- Transferring calls
- Booking Meet and Assist Services
- Monitor al l bookings done by phone, by the
counter and online.
- Responsible for confirming and updating the
sponsor regarding the service availed
United Restaurant Development
Trainer
Zaatar w/ Zeit Dubai
Aug 2006 – Sep 2007
- Accommodating customers inquiry
- Taking orders through cal l center
- Train new employees and familiarize them to
their designated work
- Supervising calls
- Daily operation reports
Sky Cable Philippines
Customer Service Operator
May 2006 – July 2006
Vicente Ramirez Law Of f ice and Security
Agency (Philippines)
Encoder
May – October 2005
