Ma. Theresa E. Pagarigan

I am a self-motivated and progress-driven Quality Assurance Analyst with an extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies which I believe will bring value to what job position I may have.

As a call center representative for H&R Block, AT&T, Time Warner and staples.com I received calls from customers and work to assist them with their technical or services related issues. I am organized and focused on details. My positive character and friendly phone voice aid on customer’s comfort and to calm agitated callers.

In my previous role, I exercised customer service, technical assistance and good at analyzing/ solving problems in contribution of team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in open communication and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.

I am an effective communicator and feel confident to whatever job I may be able to join.

Aside from taking calls, I also have experience on handling chat services which aid in providing customer service that helps them solve their issues and queries.