Ma. Sofia Eunice

MA. SOFIA EUNICE CASTILLO Phone:- Email:-Address: Block 3 Lot 4, NHA Maa, Davao City, 8000 (PH) SUMMARY I have been in the customer service industry for 3 years. My most recent experience has been handling incoming calls in the high tech industry. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships resulting in a 30 percent increase in sales in a matter of months. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time.What I am looking for now is a company that values customer relations, where I can join a strong team and have a positive impact on customer retention and sales. EMPLOYMENT HISTORY Jan. 2018 – Present Davao City, Philippines - Customer Service Representative, Awesome OS EDUCATION Present - College Bachelor of Science: Business Administration Major in Human Resource Management University of Mindanao - Davao City, Philippines Mar. 2013 - High School Davao City National High School - Davao City, Philippines