Ma. Sofia Eunice

MA. SOFIA EUNICE CASTILLO Mobile Number: ​- Email:-Address: ​Block 3 Lot 4, NHA Maa, Davao City, 8000 (PH) OBJECTIVE Aspiring to obtain a position as a customer service representative in a dynamic environment, to handle calls for the company, respond to simple queries and route calls to the proper person, and to improve my role as I enhance my customer service skills, gain more knowledge and learn new skills. WORK EXPERIENCE FabFitFun Inc. Customer Service Representative January 2018 –March 2020 ● Addresses customer concerns attentively ● Answers email via Zendesk ● Provides accurate and appropriate information in response to customer inquiries and resolve complaints ● Make necessary updates to customer’s subscriptin/account with their consent T-Mobile Customer Service Representative October 2016-December 2017 ● Giving accurate and appropriate information to answers billing questions, instructions to basic troubleshooting and resolve complaints ● Selling mobile postpaid plans/gadgets accessories to customers ● Make necessary updates to customer’s subscriptin/account with their consent SKILLS AND QUALIFICATIONS ● ● ● ● ● Customer Service skills Communication skills Attention to details Computer Literate Can work with minimal supervision CHARACTER REFERENCES ● Avelino Magno III- ● Carmela Gaon- ● Riche O. Ang-