About Me
I am a Customer Service Expert with extensive experience
in Customer Support, both Voice and Non-Voice. I help
build customer trust to one of the biggest and most
influential international brands.
Work Experiences
Transcriptionist and Captioner
Transcriptionstaff.com
January 4, 2023 - Present
Promoted as Proofreader one week after hire
date
Ma. Salvacion
Lacno
Virtual Assistant
Caloocan City, NCR, Philippines
--linkedin.com/in/sal-lacnoa-
Skills
Captioning & Transcription
Data Entry
Online Research
Salesforce expert
Photo and Video Editing
Google Docs, Sheets / MS Word & Excel
Specialist
Other Qualifications
Fast Learner
Attentive to Detail
Competitive
Determined
Hardworking
Trustworthy
Trust & Safety Specialist (CSR)
TaskUs Inc.
August 2020 - Present
Blended Non-Voice & Voice - Email and Outbound
call Support, was a Chat and Email Support for an
International Food Delivery Account
One of the top agents for Quarter 1 of the year
2022
Customer Service Representative
Sitel Philippines Inc.
April 2019 - July 2020
Voice Support then transferred to Non Voice
(Chat) Support for an International Retail Account
Handled order processing, Chat and Email
Support, was an Inbound call and Email Support
Admin Officer and HR Officer
LN Cabalquinto Electrical Services
June 2017 - March 2019
Handled hiring tasks for applicants, Admin tasks
for the company, data entry and typing, inbound
and outbound calls to and from clients and
suppliers, and simple bookkeeping tasks
Customer Service Representative
West Contact Services, Inc. (now Alorica)
September 2015 - February 2016
Voice (Inbound calls) Support for an International
Card Balance Inquiry Account
Education
University of Caloocan City
Bachelor in Secondary Education major in Biological
Science
1st yr. Representative of Science Department
University of Eastern Philippines
AB major in Literature & Language Teaching
