Ma. Salvacion Lacno

Ma. Salvacion Lacno

$4/hr
Customer Service, Data Entry, Online Research, Transcription
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
30 years old
Location:
Caloocan City, Ncr, Philippines
Experience:
6 years
About Me I am a Customer Service Expert with extensive experience in Customer Support, both Voice and Non-Voice. I help build customer trust to one of the biggest and most influential international brands. Work Experiences Transcriptionist and Captioner Transcriptionstaff.com January 4, 2023 - Present Promoted as Proofreader one week after hire date Ma. Salvacion Lacno Virtual Assistant Caloocan City, NCR, Philippines --linkedin.com/in/sal-lacnoa- Skills Captioning & Transcription Data Entry Online Research Salesforce expert Photo and Video Editing Google Docs, Sheets / MS Word & Excel Specialist Other Qualifications Fast Learner Attentive to Detail Competitive Determined Hardworking Trustworthy Trust & Safety Specialist (CSR) TaskUs Inc. August 2020 - Present Blended Non-Voice & Voice - Email and Outbound call Support, was a Chat and Email Support for an International Food Delivery Account One of the top agents for Quarter 1 of the year 2022 Customer Service Representative Sitel Philippines Inc. April 2019 - July 2020 Voice Support then transferred to Non Voice (Chat) Support for an International Retail Account Handled order processing, Chat and Email Support, was an Inbound call and Email Support Admin Officer and HR Officer LN Cabalquinto Electrical Services June 2017 - March 2019 Handled hiring tasks for applicants, Admin tasks for the company, data entry and typing, inbound and outbound calls to and from clients and suppliers, and simple bookkeeping tasks Customer Service Representative West Contact Services, Inc. (now Alorica) September 2015 - February 2016 Voice (Inbound calls) Support for an International Card Balance Inquiry Account Education University of Caloocan City Bachelor in Secondary Education major in Biological Science 1st yr. Representative of Science Department University of Eastern Philippines AB major in Literature & Language Teaching
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