Ma. Salvacion Lacno

A seasoned Customer Service Expert with extensive experience in Customer Support, both Voice and Non-Voice (inbound, and outbound calls, chat, and email). I’ve been a Customer Service Representative for a total of 6 years and a Trust and Safety Specialist for the last 2 years, helping build customer trust in one of the biggest and most influential international brands.

Furthermore, I have extensive experience handling customer requests and queries, order taking and processing, cold calling with businesses, web research, data extraction and data entry, typing, and proofreading. Also, I also have extensive experience with admin tasks like email management, responding to clients/employees, calling clients/employees/suppliers, processing purchase orders, expense reports, calendar management, product and supplier research, etc. Not only that, I also have an experience with Canva design for infographics and other graphics creation for social media, image editing, as well as transcription and captioning.

I am also attentive to detail, determined, detail-oriented, organized, and a fast learner, can be easily trained, good with multitasking, and I'm willing to learn new things. Lastly, my main objective is to give outstanding results for my clients, a long-term working relationship, and professionalism in my work. I also want to utilize my acquired experience and skills over the years as a CSR, Admin Officer, and HR Officer to execute any given task with efficiency and accuracy, and contribute to the growth of my client's company or business.