Ma. Maureen Dy

Ma. Maureen Dy - ·-B5 L4 Ciudad Grande 2, Labas Santa Rosa City Laguna CUSTOMER SERVICE SPECIALIST Expert Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Understands the importance of delivering the mission of a brand with every action and interaction involving customers. KEY COMPETENCIES Excellent Communication Skills Ability to Work in a Team Ability to Work Under Pressure Fast Learner Critical thinking skills Attention to Detail Strong interpersonal skills Proactive and self-motivated Exceptional organisational skills PROFESSIONAL EXPERIENCE Good Pair Days July 2022 - June 2024 Customer Service Team Lead Trained a team of customer service reps on best practices, resulting in a 25% decrease in escalations and maintaining 80% satisfaction rate. Created support macros for quick, accurate responses, reducing service costs by 20%. Feb 2020 - July 2022 Good Pair Days Email Customer Service Expert Dedicated to achieving customer service excellence through email support, leading teams to enhance the organization's reputation. Efficiently managing a high volume of emails, ensuring quality responses in a timely manner, and maintaining high standards of customer care. Power Selling Pros Oct 2015 - May 2019 Customer Service Monitor Monitored customer interactions to maintain service quality standards and improve agent performance through constructive feedback, fostering a culture of service excellence and continuous improvement. BPO (Convergy, Teletech and PeopleSupport) May 2007 - March 2011 Customer Support Representative Experienced in providing exceptional phone support as a Customer Support Representative. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Proficient in using phone systems and maintaining professionalism in all interactions. EDUCATION REFERENCES Bachelor of Science in Industrial Technology Majors: Hotel Restaurant Management Bohol Island State University Tom Walenkamp Good Pair Days / CEO Email- After earning my BS in Hotel Restaurant Management, I excel in guest relations and operational efficiency, combining creativity with hospitality expertise. Dyanne Andaya Power Selling Pros / Lead Monitor Email-