Ma. Maureen Dy

Throughout my career, I have cultivated a strong reputation for delivering exceptional customer support across multiple communication channels, including Live Chat, Email, and Phone interactions. My ability to effectively engage with customers and my expertise in conducting thorough research and meticulous data entry ensure consistently high-quality service and client satisfaction.

With a solid foundation established during my four-year tenure at a leading Business Process Outsourcing (BPO) firm, I have successfully navigated diverse customer service challenges. These include handling calls clearly and professionally, resolving escalated issues promptly via email, and providing real-time support and solutions through Live Chat. My commitment to clear, concise communication has resolved customer concerns and earned accolades for exceeding expectations.