Ma. Leonora Petines

Ma. Leonora Petines Mobile:- Address: 10 S. Castillo St, Taal, Bocaue, Bulacan Email:- Skype ID: luthspetines SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: I have eleven years of experience as a General Virtual Assistant and Customer Service Specialist. Highlights of my experience for working as a remote employee for the past 11 years includes: Performed excellent support to property managers. In addition to providing exceptional customer service support to the guests. I can navigate Airbnb, Booking.com, Homeaway admin dashboards comfortably to ensure that listings are up to date. I can also provide basic financial reconciliation support. Provided assistance to C-level executives with duties and tasks that includes, but not limited to calendar management, intensive research tasks, data entry, updating CRM and other information in company's website and other ad-hoc tasks, while maintaining a consistent level of professionalism and accuracy. Knowledgeable in using different software such as, Helpscout, Guesty, PriceLabs, Freshdesk, MS Office (Word, Teams, Excel, Powerpoint), Canva, Salesforce, Trello and Slack I am a self-motivated individual, who is always passionate in learning something new and appreciates constant professional development built from experiences, training and course works. A good critical thinker and problem solver, who can balance multiply tasks at hand within time-sensitive environment. EMPLOYEMENT HISTORY: ABODE LA Guest Experience Agent California, LA August 2018 – June 30, 2020 – Full-time ⚫ Attends to guests communications. ⚫ Prepares cleaning report for each destination cleaning team lead. ⚫ Creates and send reports to the manager highlighting maintenance works whether its for an amenity, plumbing, electricity, etc. ⚫ Streamlined a process on how to keep track of financial reports. ⚫ Auditing reservations to make sure that all necessary information needed by guest are sent correctly. ⚫ Audits and reconciles payments to make sure all payments from Airbnb and other OTA’s matches with the records in Guesty. AIRKEEPER PTY LTD Ma. Leonora Petines Mobile:- Address: 10 S. Castillo St, Taal, Bocaue, Bulacan Email:- Skype ID: luthspetines Guest Relations Officer NSW Office: 28 Bishop ST., St. Peters NSW Oct 15 , 2017 – July 20, 2018 – Full-time ⚫ Attends to guests communications daily. ⚫ Preparing cleaning schedule for the cleaning staff for all properties, including the ones in other cities and territories. ⚫ Creates and send reports to the manager highlighting maintenance whether its for an amenity, plumbing, electricity, etc. ⚫ Streamlined a process on how to keep track of feedbacks from guests. ⚫ Make sure that all listing are always up to date. ⚫ Sets new property’s automation in Guesty. ⚫ Assisted in training new guest relations specialists SOPHELLE General Virtual Assistant Framingham, MA Feb, 2014 – Present (project-based) ⚫ Assist C-Level for any adhoc admin tasks they need. ⚫ Performs updates on Salesforce profiles, may it be new, old and prospective clients. ⚫ Sends in Sales Reports to C-Levels and Practice Leaders. ⚫ Manage CEO’s email. ⚫ Creating of process documentation for future training use. ⚫ Prepares website survey for different competing brands, especially for new clients. ⚫ Assisted in shortlisting candidates for HR for new job opportunities using linkedin. Shake BPO Sales Verification officer Taguig, Philippines Ma. Leonora Petines Mobile:- Address: 10 S. Castillo St, Taal, Bocaue, Bulacan Email:- Skype ID: luthspetines October 2012 - June 2013 ⚫ Verify all sales are valid. ⚫ Send report of agents who made erronous sales ⚫ Ensure quality account sign up for Optus mobile, internet and mobile plans. B2 Internet Marketing Team Manager August 2011 - October 2012 ⚫ Setting and meeting performance target and quality ⚫ Monitoring random calls to improve errors and track performance of each staff member. ⚫ Staff recruitment ⚫ Payroll, Weekly/Monthly reports ⚫ Attend weekly meetings with the COO and the Owner of the company for further improvement of the campaign. ⚫ Responsible for daily management of the team through effective use of resources, implementing plans of improvement and development First Resource Ltd. General Virtual Virtual Assistant September 2010 –September 2017 ⚫ Internet research. ⚫ Social Network maintenance and online marketing and link-building. ⚫ Sending of emails. ⚫ Different administrative tasks such as doing some excel files, power point presentations, etc. ⚫ Submission of end-of-the-day reports. American Auto Glass Alliance Inbound Representative / Admin Assistant March 2010 – August 2011 Ma. Leonora Petines Mobile:- Address: 10 S. Castillo St, Taal, Bocaue, Bulacan Email:- Skype ID: luthspetines ⚫ Answer calls for different Auto Glass Shops. ⚫ Be able to schedule an appointment for the glass shop whether it is repair or replacement. ⚫ Sending of emails. ⚫ Make sales calls. ⚫ Live chat support. ⚫ Submission of end-of-the-day reports. TimeSavers-4omeSolution Virtual Assistant April 2009 – October 15, 2009 ⚫ To provide virtual assistance to the company. ⚫ To be able to market the service that we offer to American clients. ⚫ Send business emails to clients. ⚫ To advertise by posting ads and blogs on online classified ads, forums and listing sites. ⚫ Data encoding. ⚫ Submission of end-of-the-day reports. Acquire Asia Pacific Philippines Sales Representative ( Level 3 ) Contact Center October 2007- April 2009 ⚫ To be able to sell company’s products to Australian Market. ⚫ To be able to win back the previous customers of the company and provide them their telco needs at a competitive rate. Ma. Leonora Petines Mobile:- Address: 10 S. Castillo St, Taal, Bocaue, Bulacan Email:- E-Fuzion Contact Center Sales Representative July-September 2007 ⚫ To be able to market and sell credit cards to Singaporean customers. Clientlogic Philippines Customer Service Representative - Retention Specialists Nov 2006- July 2007 ⚫ To analyze customers needs in order to keep their accounts with the client. EDUCATIONAL ATTAINMENT: FAR EASTERN UNIVERSITY Manila Financial Accounting 2001 - 2006 SOCIAL MEDIA ACADEMY Philippines Social Media Marketing Cource April 2020 - Present Skype ID: luthspetines