Ma. Lenin Catherine Aycocho

Ma. Lenin Catherine Aycocho Address: Block 10, Lot 20, Phase 1, Kinnari Village, Lantic Carmona Cavite Mobile No-/- Email Address:-Objective: To seek a position with a progressive organization to utilize my education, trainings and experience. Personal Data: Nickname: Ren ren Age: 37 years old Birthday: November 26, 1979 Status: Single Dialect: English / Filipino Educational Background: College:Polytechnic University of the Philippines(Sta. Mesa) 4th year College,- Secondary:Makati High School Graduate-March 1997 Primary: Guadalupe Nuevo Elem School Graduate Seminars and Trainings Attended: eBay Cross training to UK Risk Sutherland Global Services, Philplans Corp Centre, Bonifacio Global City, Taguig eBay Account Security Chat-North America to eBay North America BSR voice(cross training) Sutherland Global Services, Philplans Corp Centre, Bonifacio Global City, Taguig Work Experience: Amazon World Freelancer eBay Lister/VA/Product Researcher March 21, 2017-Present Job Description: -SEO -Product description composition -Basic photo editing -Stocks updating(bulk, variation and single listings) -Product research -Competitor Analysis 24/7Customer Philippines,Inc Insular life Bldg.,Makati City Chat Support Specialist February 2015-January 2016 Job Description: -Handles chat contacts from Australia customers e.g Billing(mobile and internet) -Mobile data usage -Assists wth self-service options(bills payment,usage,etc) Sutherland Global Services Customer Support Specialist Sutherland Global Services, Philplans Corp Centre, Bonifacio Global City, Taguig 11, October 2010 to 25 January 2015 Chat/Voice/Email Support Job Description: -Handles chat contacts from eBay US,UK and at times,Asian customers -Assists customers in listing items,some basic troubleshooting in using their eBay account,and some other duties from time to time -Handles account security concerns includin but not limited to reset password concerns, hacked accts etc. -Handles email contacts with the same concerns/issues -Handles email contacts for eBay sellers/buyers regarding Buyer Protection/Cases -Handles phone contacts regarding acct security concerns,buying, selling,etc City Government of Makati(Makati Action Center) Community Affairs Asst 2 Makati City Hall, Brgy. Poblacion, Makati City July 2006-January 2009 Job Description: -Assists in triageing patients(Ospital ng Makati) -Works hand in hand with doctors and nurses in assisting patients with their needs including blood assistance -Conducts Blood letting activities from time to time to help needy makati residents and their families Character References: Isabel Aycocho-Team Leader Iqor Philippines,Inc Michael Francisco-Rescue Personnel City Government of Makati(Brgy. Pio del Pilar) Contact Number:- Elvira Ramiro-Hospital Personnel Ospital ng Makati Character References: Ma. Isabel Aycocho Team Leader IQOR Michael A. Francisco Rescue Personnel Pio del Pilar Rescue, Makati City-