Ma. Joana Amor Tayam Malinao
Executive and Account Assistant | Operations Manager
Email:-
Job Objective
To obtain a challenging and growth-oriented position where I can leverage my diverse
experience in executive assistance, operations management, and client support to contribute to
organizational efficiency and success. I aim to support leadership teams, streamline business
processes, and ensure seamless project execution while continuously developing my skills in a
dynamic, collaborative environment.
Education
Bachelor of Science in Agricultural Economics
University of the Philippines Los Baños
2014 – 2019
Awards Received
MakilingTek Inc., Start-up Bracket
Agri-Aqua Innovation Challenge Top 10 Finalist, 8 October 2022
Asian Institute of Management
College
Honor Roll, 1st Semester, A.Y. 2018 – 2019
University of the Philippines Los Baños
Work Experience
Executive and Account Assistant, Stellate Communications
August 5, 2024 – June 30, 2025
• Provided high-level administrative support to senior leadership, including calendar
management, travel coordination, and presentation/report preparation.
• Coordinated day-to-day client account operations, ensuring timely communication,
scheduling, and follow-ups.
• Served as liaison between clients and creative teams to ensure campaign alignment and
execution.
• Drafted client briefs, meeting agendas, and status reports to support project tracking and
transparency.
• Supported budgeting and invoicing processes, including expense monitoring and basic
finance tasks.
• Maintained digital filing systems, CRM databases, and project management tools.
• Recorded meeting minutes and ensured follow-up on action items.
• Coordinated logistics for client meetings, internal presentations, and events.
• Upheld strict standards of professionalism and confidentiality.
Virtual Assistant, Clarkinetics
January 5, 2024 – Present
• Researched and summarized active grant opportunities for upcoming deadlines.
• Drafted internal documents, including standard operating procedures and business
plans.
Operations Management Specialist, Next Call Club
February 20, 2023 – Present
• Automated and scheduled daily reports for client portals.
• Generated daily, weekly, and monthly performance reports using internal tracking
systems.
• Monitored agent performance hourly and daily using Ricochet data.
• Managed client support via internal communication platforms.
• Created automated spreadsheets for payroll, bonuses, and performance trends.
Virtual Assistant, Healing Hope
November 12, 2022 – May 10, 2024
• Handled customer relations via email, messaging platforms, and order management
systems.
• Generated and managed invoices and billing records.
• Scheduled calendar events and reminders.
• Edited and updated website content via WordPress.
• Managed Shopify store, including product listings and online content.
• Developed email marketing content and campaigns using Mailchimp.
• Created master trackers for clients, orders, and inventory.
• Wrote standard operating procedures for internal workflows.
• Coordinated team activities related to stock levels and inventory management.
Research Assistant, University of the Philippines Los Baños
October 30, 2022 – December 30, 2022
• Conducted feasibility research for a government-backed business initiative.
• Interviewed stakeholders and prepared recommendations to improve operations and
market engagement.
Science Research Specialist II, University of the Philippines Los Baños
April 13, 2021 – October 12, 2022
• Managed business registrations, permits, and tax filings for start-up projects.
• Conducted market research and benchmarking studies.
• Developed business documents, including business plans, company profiles, pitch
decks, and customer analysis tools.
• Created SOPs for field trial activities.
Technical Sales Executive, NewGen Marketing, Inc.
July 15, 2019 – March 15, 2021
• Conducted daily sales outreach, increasing company sales by 15%.
• Built and maintained strong relationships with new and existing clients by resolving
concerns and meeting their needs.
Student Assistant, University of the Philippines Open University
January 2019 – May 2019
June 2018 – July 2018
July 2017
• Provided administrative support including data entry, file organization, meeting
transcription, and basic bookkeeping.
• Assisted departmental teams with record-keeping and general office tasks.
Additional Information
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Additional Information
Knowledgeable in Microsoft Office 365 and Google Suite
Good verbal and written communication skills
Excellent interpersonal skills
Professional Civil Service Eligibility Exam passer (August 12, 2018)
Familiar with business monetary collections
Knowledgeable in research processes, data gathering, data analyzation and
interpretation
Assisted in laboratory works such as extraction and encapsulation of media
Experienced in Canva
Knowledgeable in Hubspot
Knowledgeable in Pipiads
Knowledgeable in GrantStation
Typing speed: >60 WPM
Languages: English and Filipino
Disciplined and coachable
Character References
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Given upon request
