Ma. Joana Amor Malinao

I am a dynamic and detail-oriented professional with a strong background in executive assistance, operations management, and client support, shaped by diverse roles across corporate, academic, and virtual work environments. With a degree of adaptability and a passion for efficiency, I bring over five years of experience supporting leadership teams, optimizing business operations, and delivering seamless client service.

Currently serving as an Executive and Account Assistant at Stellate Communications, I support senior leadership through calendar and travel management, prepare key client deliverables, and ensure projects run smoothly. I also bridge the gap between creative teams and clients, aligning strategy with execution while maintaining clear and consistent communication. My role demands high levels of organization, confidentiality, and proactive coordination — qualities I bring to every professional setting.

In parallel, I serve as a Virtual Assistant at Clarkinetics, where I research active grants and assist in drafting standard operating procedures and business documents. I also work as an Operations Management Specialist at Next Call Club, where I automate reporting, monitor agent performance, and support client communication. These experiences have sharpened my analytical thinking and data management skills, allowing me to design systems that enhance productivity and accountability.

Previously, I supported customer service, invoicing, and e-commerce operations at Healing Hope, managing websites and online stores through platforms like WordPress and Shopify. I’ve also contributed to strategic research projects at the University of the Philippines Los Baños, where I co-developed business feasibility studies and managed registration and compliance processes for startup ventures.

Throughout my career, I’ve been praised for my ability to wear multiple hats — whether I’m building spreadsheets to track employee bonuses, creating pitch decks and business plans, or crafting email campaigns. My early roles as a student assistant developed my foundation in administrative work, while my sales role at NewGen Marketing honed my people skills and results-driven mindset.

What ties all my experiences together is a commitment to helping organizations run better — by improving processes, supporting leadership, and making sure every task, big or small, is handled with care and precision. I thrive in roles that allow me to support both people and projects, and I’m always eager to learn, adapt, and grow within new challenges.