Ma. Jerrylyn M. Barcelo
028 VALERIO ST., BRGY 132 PASAY
CITY--
Summary
Result – driven individual who studied BS Journalism at Lyceum of The Philippines
University with proven customer service related and writing experiences. Proven
aptitude for communication which and have made a number of achievements from previous
employments which I believe would be a great contribution and make an excellent asset
in the company. My previous experiences from work have also provided me with range of
workplace skills and knowledge such as relationship building, team work and working
in a timely manner.
Skills:
•
•
•
•
•
Research and data collection
Write and submit news report within the given deadline
Provide quality customer service and communication skills via phone, chat,
email or face to face
Time Management and Prioritisation
Team Player
Work Experience
Telephilippines Incorporated
August 2009 – March 2010
Customer Service Representative (Boost Mobile)
•
Answer customer enquiries related to product concerns and technical problems.
Convergys Philippines Services
March 2010 – January 2011
Customer Service Representative (GM Cars)
•
Answer customer enquiries related to car dealership and scheduling
appointments for repairs or recall.
Aegis People Support
January 2011 – September 2011
Account Moderator (Zillow)
•
Moderate members comments in the website, answer real estate queries, real
time or via chat and email.
The Daily Tribune
September 2011 – March 2012
Correspondent (Office of the Vice President of the Philippines, Pag Ibig Fund))
•
•
Gather accurate and truthful news from assigned beats to be submitted to the
editor before the deadline within the day.
Attend press conferences and obtain news scoops for exclusive and exceptional
originality.
Sunshine Radio
March 2012 – Nov 2012
Correspondent / Stringer (Bureau of Customs, Eastern Police District, Philippine
Overseas Employment Association, Department of Transportation and Communication)
•
•
Tasked to write news scripts to be submitted within the day for next day
airing.
Attend press conferences and obtain news scoops for exclusive and exceptional
originality
Standard Today
November 2012 – December 2014
Correspondent (National Bureau of Investigation, Department of Health, Manila Police
District, Office of the Manila Mayor)
•
•
Gather accurate and truthful news from assigned beats to be submitted to the
editor before the deadline within the day.
Attend press conferences and obtain news scoops for exclusive and exceptional
originality.
Teletech Customer Care Management
December 2014 – February 2020
Sales Support Specialist (Sensis White and Yellow Pages)
•
•
•
•
Do outbound calls to notify customers over the auto renewal of their contracts
Answer customer enquiries via email
Gather information for any change request of details in their business listing
Send email for customers that were unsuccessfully contacted after 3 attempts
for 3-5 business days
References: Will be provided on request
Declaration:
I, hereby declare that the above written particulars are true to the best of my
knowledge and belief.
