Ma. Erica Delos Santos

MA. ERICA D. DELOS SANTOS Mikesell Subdivision Pag-Asa II Imus Cavite| Linked in: www.linkedin.com/in/ma-erica-delos-santos- CAREER OBJECTIVE An experienced Customer Service Representative with four years of professional experience, complemented by one year as a General Virtual Assistant and three years as a Digital Marketing Specialist. Demonstrates strong expertise in customer communication, problem-solving, Canva design, and basic video editing. Proven ability to maintain high levels of customer satisfaction while adapting effectively to evolving processes and client requirements. Recognized for professionalism, teamwork, and a consistent commitment to delivering high-quality service and building long-term client relationships. KEY COMPETENCIES Email Management Digital Marketing Customer Service Proficiency in CRM Problem Solving Skills Calendar Management Data Analysis Microsoft office - Advance skills in Word, Excel, powerpoint PROFESSIONAL EXPERIENCE General Virtual Assistant January 2020 - April 2021 Jomo team Assist client in preparing meetings Social media management Email management Customer service Pharmacy Specialist July 2021 - December 2023 Concentrix CVG Philippines Processed order for medication (New and Refills) Processed payments Responsible in locating providers Assist patients with payment transaction Digital Marketing Virtual Assistant (Freelance - Part time) February 2022 - September 2025 Doneverse Create and manage content using tools such as Canva for social media. Manage social media platforms, including content scheduling, engagement, and performance tracking. Collaborate with clients and internal teams to ensure timely delivery of marketing task. Canva Editing for Social Media Healthcare Executive Omega Healthcare Verifying patient eligibility and benefits Performed outbound to verify benefits of patient Processing escalation cases Processing prior authorization February 2024 - December 2025 EDUCATION Cavite State University 2019 - 2023 Bachelor of Science in Business Management Millennium Christian High School of Cavite Accountancy,Business and Management 2017 - 2019