Ma. Erica Delos Santos

MA. ERICA D. DELOS SANTOS -|-| Mikesell Subdivision Pag-Asa II Imus Cavite | live:.cid.b1e6d591b25f6bef CAREER OBJECTIVE Experienced Customer Service Representative with 3.5 years in high-volume environments and 1 year as a General Virtual Assistant. Proven ability in delivering excellent communication and problem-solving skills to ensure high levels of customer satisfaction. Highly adaptable to changing processes and client needs. Recognized for strong dedication, teamwork, and a commitment to providing outstanding service and fostering positive client relationships. KEY COMPETENCIES Email Management Chat Support Customer Service Proficiency in CRM Problem Solving Skills Calendar Management Data Analysis Microsoft office - Advance skills in Word, Excel, powerpoint PROFESSIONAL EXPERIENCE General Virtual Assistant Jomo team Assist client in preparing meetings Social media management Email management Customer service January 2020 - April 2021 July 2021 - November 2021 Customer Service Associate Communix Inc. Performed inbound, outbound, chat, email to connect with different crews and front desk Looked for hotel depending on the preference of the customers Booked transportation and hotel Processed payment in their preferred payment method February 2022 - May 2023 Alorica Teleservices Inc Customer Experience Agent Reviewed and process refund for food quality issues Coordinated with the supervisor of different restaurants Assisted customer regarding refunds and credit inquiry Processed vouchers Sales Advisor I (Health care) May 2023- February 2024 Concentrix CVG Philippines Reviewed patient current medication for refills Assisted patients with updated claims and billings thru hospitals and prescriptions. Coordinated with providers about the patient updated prescription drugs. Processing refund, credits for each medications. Assisted patient to check the available providers near in their area. Healthcare Executive Omega Healthcare Performed calls to find insurance providers in the area desired. Gathered information regarding the patient updated Schedule of benefits Determine eligibility and benefits via phone call to reach out insurance office. Assigned to manage escalation for each teams. March 2024 - May 2025 EDUCATION EXTRACURRICULAR ACTIVITIES Bachelor of Science in Business Management Supreme School Secretary Cavite State University Cavite State University Accountancy,Business and Management Student Council Millennium Christian High School of Cavite Millennium Christian High School of Cavite