Ma. Erica Delos Santos

Hi!

I'm a dedicated and detail-oriented professional with 3 and half years of experience in Customer service and executive role and 1 year experience as a General Virtual Assistant. I specialized in helping my clients in terms of administrative task, email support, customer service role and so on.

My expertise includes:

Customer Support (Email, Chat, and Phone)

CRM Tools (Zendesk, Salesforce)

Inbox and Calendar Management

Medical VA (Verification of benefits, Processing medications, Searching Providers, Handling insurance and Prior Authorizations)

I take pride and perseverance in helping my client in the best i can providing high quality of service is one of my top priority let’s work together to elevate your business with reliable and high-quality support!