Ma. Erica Delos Santos

An experienced Customer Service Representative with four years of professional experience, complemented by one year as a General Virtual Assistant and three years as a Digital Marketing Specialist. Demonstrates strong expertise in customer communication, problem-solving, Canva design, and basic video editing. Proven ability to maintain high levels of customer satisfaction while adapting effectively to evolving processes and client requirements. Recognized for professionalism, teamwork, and a consistent commitment to delivering high-quality service and building long-term client relationships.