Ma. Erica Delos Santos

Ma. Eica D. Delos santos Home Photo About Me Contact MA. ERICA Page | 01 Ma. Erica D. Delos Santos Home Photo About Me Contact Hi! Nice to meet you! I'm Ma. Erica D. Delos Santos. I have 3.5 years of experience in the BPO industry and 1 year and 3 months as a General Virtual Assistant (GVA). Throughout my career, I’ve supported a wide range of account types including inbound and outbound calls, chat, email, and back-office support. All the accounts I’ve worked on were US-based, which helped me develop strong communication skills, adaptability, and a clear understanding of customer expectations in that market. Page | 02 MMA. ERICA D. DELOS SANTPS About Me Home Photo About Me Contact I am Customer satisfaction rockstar who loves to help customer with their concerns or inquiry. I love talking with different kind of people not just helping them with their concern but connecting with them by heart. Page | 03 Ma. Erica D. Delos Santos Home Photo About Me Contact MY EDUCATION 01. Secondary Education Millennium Christian High School of Cavite Year 2019 Accountany Business and Management Best in OJT Best in Thesis (Leader) 02. Tertiary Education Cavite State University Year 2023 Bachelor of Science in Business Management Best in Thesis (Leader) Page | 04 Ma. Erica D. Delos Santos Home Photo About Me Contact My Work Experience 01. Jomo Team General Virtual Assistant January 2020 - April 2021 02. Communix Inc. Customer Service Associate July 2021 - November 2021 03. Alorica Teleservices Inc Customer Experience Agent February 2022 - May 2023 04. Concentrix CVG Philippines Sales Advisor I May 2023- February 2024 05. Omega Healthcare Healthcare Executive March 2024 -May 2025 Page | 05 Ma. Erica D. Delos Santos Home Photo About Me Contact TOOLS I USED Page | 06 Ma. Erica D. Delos Santos Home Photo About Me Contact Customer Service Email Support Chart Support Problem Solving Inbound and Outbound Call Virtual Assistant PERSONAL SKILLS Data Entry Customer Service Social Media Management Email Management Page | 07 Ma. Erica D. Delos Santos Home Photo About Me Contact Gmail- Whatsapp - HOPE TO WORK WITH YOU! Viber - Page | 08