MA. ELLEN R. OPLE
•amazon seller virtual assistant • customer service professional
ABOUT ME
I value the goals and vision of my client and I will do
everything in my power to achieve them. I have
experience with tasks related to Customer Service,
Social Media Management, and the E-commerce
industry like Amazon. I assist my clients through my
customer service skills, good human-relations skills,
attentiveness to details, and my
administrative/organizational skills matched with a
confident personality which is all useful in
any organization in need of such a team member.
EDUCATION
2006 - 2010 • Davao Oriental State
College of Science and Technology now
Davao Oriental State University
Bachelor of Science in Nursing
EXPERIENCE-
Run Forever Sports
Amazon Seller Virtual Assistant
Optimization - SEO Content: Title, Description and Bullet Points, Images, Product Information
Monitoring and Maintenance – Daily Account Maintenance
Case Management- Opening Cases. Communicating with Seller Support and getting resolutions
on cases.
Feedback Management- Feedback Requests, Monitor Feedback, Negative Feedback
-
Management, Inappropriate Feedback Removal
Precision Naturals
Amazon Seller Virtual Assistant
Review Management / Handling replacements & Refunds
Email Management
Setting up and managing promotions in Amazon
Responding to Amazon product reviews and seller feedback
2015-
SoundWhiz
2016
General Virtual Assistant
Research / Blog Management on Wordpress
Email Management and Recruitment
Lead Generation /Data Entry
Social Media Management
2014
Project Pixel
Executive Virtual Assistant
• Helped established client’s blogs and writes keyword-rich blog posts
• Social media management that includes tracking results of posts.
• Organization of files / Recruitment for needed team members
SKILLS
Amazon Customer Service
Data Entry
Basic Facebook Marketing
Amazon
Freshdesk
Marketing Research
Lead Generation
Hubspot
Wordpress Management
Basic SEO
Content Writing
ESL Teacher
•- • skype: ellen.recla • ma.ellen.recla @gmail.com •