Ma. Ellen Ople

MA. ELLEN R. OPLE •amazon seller virtual assistant • customer service professional ABOUT ME I value the goals and vision of my client and I will do everything in my power to achieve them. I have experience with tasks related to Customer Service, Social Media Management, and the E-commerce industry like Amazon. I assist my clients through my customer service skills, good human-relations skills, attentiveness to details, and my administrative/organizational skills matched with a confident personality which is all useful in any organization in need of such a team member. EDUCATION 2006 - 2010 • Davao Oriental State College of Science and Technology now Davao Oriental State University Bachelor of Science in Nursing EXPERIENCE- Run Forever Sports Amazon Seller Virtual Assistant Optimization - SEO Content: Title, Description and Bullet Points, Images, Product Information Monitoring and Maintenance – Daily Account Maintenance Case Management- Opening Cases. Communicating with Seller Support and getting resolutions on cases. Feedback Management- Feedback Requests, Monitor Feedback, Negative Feedback - Management, Inappropriate Feedback Removal Precision Naturals Amazon Seller Virtual Assistant Review Management / Handling replacements & Refunds Email Management Setting up and managing promotions in Amazon Responding to Amazon product reviews and seller feedback 2015- SoundWhiz 2016 General Virtual Assistant Research / Blog Management on Wordpress Email Management and Recruitment Lead Generation /Data Entry Social Media Management 2014 Project Pixel Executive Virtual Assistant • Helped established client’s blogs and writes keyword-rich blog posts • Social media management that includes tracking results of posts. • Organization of files / Recruitment for needed team members SKILLS Amazon Customer Service Data Entry Basic Facebook Marketing Amazon Freshdesk Marketing Research Lead Generation Hubspot Wordpress Management Basic SEO Content Writing ESL Teacher •- • skype: ellen.recla • ma.ellen.recla @gmail.com •