Ma. Ellen Ople

I’ve always loved assisting clients to hit their business goals. I do have more than 5 years of experience as a Virtual Assistant, carried out excellent customer services, and executed various social media initiatives aimed at driving sales and improving client relationships.

• Familiarity with Amazon Seller Central
• Product Research
• Product Sourcing
• Product Listing - Creating a unique Product Listing
• Sending Inventory to Amazon Warehouse (FBA)
• Sponsored Ads
• Creating an Amazon Promotion
• Giving Stellar Customer Service
• Reviews and managing orders

• Multi-channel Customer Support
• Inbound Inquiry Handling
• Customer Problem Resolution
• Handling Replacements & Refunds
• Setting up and managing promotions in Amazon
• Responding to Amazon product reviews and seller feedback
• Creating basic reports (reports on weekly tasks, deliverables, sales)

• Email Management (FreshDesk)
• File Management (organizing files using Dropbox etc).
• Microsoft applications (MS Word, MS Excel, MS Powerpoint) and Google Docs
• Knowledgeable in Wordpress
• Data entry
• Data research
• Data mining
• Marketing research
• Content writing