ELLEN CELLAN
E - C O M M E R C E
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C U S T O M E R
S E R V I C E
PROFILE
-Bohol, Philippines 6300
Ellen is an experienced customer and technical specialist seeking a fulltime position in the field of customer service, where I can apply my
knowledge and skills for continuous improvement.
SKILLS
Email Management
Dropshipping | Ecommerce
EXPERIENCE
FULFILLMENT SPECIALIST
Autofulfil
2021- Present
Social Media Management
Coordinates with technical teams to resolve issues or to implement updates
Shopify Support
to systems.
Technical Support
Gorgias, Zendesk, Freshdesk
Help Desk/Ticket Support
Online Community Moderator
Virtual Assistance
Receive and fulfil orders in a timely, efficient manner
Track all orders via delivery software
Answer emails, process returns, and provide online customer service
Uses order tracking and CRM systems to process orders, maintain customer
information, monitor contracts or agreements for expiration or renewal and
generate reports on the status/execution of orders.
Responds to requests from internal and external customers to expedite
orders, correct errors, or investigate problems with transportation
providers.
EDUCATION
BACHELOR OF SCIENCE IN
NURSING
TECHNICAL SUPPORT
Recurly
2020 - Present
Diagnose and troubleshoot technical issues
Holy Name University
Research and identify solutions to software and hardware issues.
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Respond to customer queries in a timely and accurate way, via
phone, email or chat
Providing support in the form of procedural documentation
Follow up with customers to ensure their technical issues are
resolved
Document technical knowledge in the form of notes and manuals
CUSTOMER SUPPORT
NatureBacks-
supports customer-related concerns
process orders, cancellations and refunds
creates shipping labels
handles IG and FB pages and comments
product listing
HAPPY AMBASSADOR (CHAT/EMAIL)
BarkBox-
customer support focused to DOGS
handles chats and email channel
SUBJECT MATTER EXPERT (CHAT/EMAIL)
Microsoft- Xbox-
Responds to all contacts (phone, email, chat) in a professional
manner.
Research required information using available resources
Resolve customer concerns
Provide customers with product and service information
Process orders, complete forms, and applications
Identify and escalate priority issues
Clarify customer requirements; probe for and confirm
understanding of requirements or problem
Utilize standard procedures when resolving customer issues or
performing research
Maintain basic knowledge of client products and/or services
