Ma Ellen Cellan

Aim for Perfection.

My goal is to help e-commerce brands to increase their revenue by retaining customers through providing excellent customer service/support.

I can work independently and with minimal supervision. Here are the following tasks that I can handle and manage with:

✅Email Customer Support

✅Email Management

✅Help Desk/Ticket Support

✅E-commerce Customer Service

✅Live Chat Support

✅Shopify Support

✅Online Community Moderation

✅Amazon Customer Service

✅eBay Customer Service and Listings

✅Virtual Assistance

I work with the following software and tools:

👍 Filevine Law Case Software, Tettra, Zendesk, Shopify, Gorgias, Intercom

👍 Intercom, Trello, Freshdesk, Stripe

👍 Shipfusion, Stripe, Asana, Zoho, Aliexpress, ShipStation, ShippingEasy

👍 MS Office - Excel, Word, Powerpoint

👍 GSuite - Docs, Sheets, Slides, Forms

👍 Instagram, Whatsapp, Facebook Management

👍 Live Chat, WhatsApp, Printful, Gmail, Front

👍 3PL, MachShip, Optima WS