MA. DIOSMER PENASO
CONTACT
Lahug, Cebu City,
Philippines-
-
WORK
EXPERIENCE
Customer Service Representative
Hotel Reservation (Voice Account)
April 24, 2018 – October 24, 2018
Company: Teleperformance
Responsibilities:
Handle customer’s concerns about their
hotel reservation.
linkedin.com/in/madiosmer-penaso-
Customer Service Representative
Airline Reservation (Voice Account)
January 18, 2019 – March 9, 2020
Company: Wipro
Responsibilities:
Handle inbound calls for creating a
new ticket, changing and canceling a
flight reservation within the 50 US
states and Mexico
MA. DIOSMER PENASO
CONTACT
Lahug, Cebu City,
Philippines-
-
linkedin.com/in/madiosmer-penaso-
WORK
EXPERIENCE
Technical Support
Home Security Camera
(Voice and Email)
June 16, 2020 – July 7, 2021
Company :Task Everyday
Responsibilities:
Handle inbound calls and answer email
tickets throughout the shift
Assist customers remotely set up their
security cameras and troubleshooting
Technical and Consumer Support
US Telco Postpaid
(Voice)
May 2022 – December 2022
Company :Task Everyday
Responsibilities:
Handle inbound calls for account
concerns
Assist customers troubleshooting
phones and smart watches
MA. DIOSMER PENASO
CONTACT
Lahug, Cebu City,
Philippines-
-
linkedin.com/in/madiosmer-penaso-
WORK
EXPERIENCE
Social Media Manager
Larapan Lechon Belly (Family Business)
August 1, 2021 - May 25, 2022
Responsibilities
Create a Facebook content through
Canva
Schedule the content through Business
Suite
Answer customer inquiries, orders, and
delivery
Set up scripts in a chatbot for general
questions like pricing
Data Entry
Freelance Job
October 1, 2021 - December 1, 2021
Assisting a Process Excellence Manager in
his Six Sigma Projects.
Tasks:
Research company strengths,
weaknesses, opportunities, and threats
Research customer feedback especially
1-2 star ratings and put them into an
excel file
Identify the cause of customer
complaints, categorize them and check
which is the most common reason for
the bad review.
Translate the gathered data into a
chart or graph
