Ma. Dianna Villamonte

Ma. Dianna Villamonte --Valenzuela, Philippines facebook.com/yanglomberio Virtual Assistant About Me Work Experiences I am a young aspiring Virtual Assistant with an extensive experience as a BPO Employee. I have the skill to interact with clients under AT&T Billing and Lead Specialist more than excited to unlearn things from my past experience and June 2015 - 2016 pressure but I also think that being a VA is whole new world and I am digest new things and learnings as I take the path on being a Virtual Assistant. Specializations Customer Service Calendar Management Email Management Data Researching Softwares Salesforce Kustomer Zoominfo Shopify Answering customer queries about their bill. Offering an upgrade when their contract is eligible. Reliance Canada Billing & Lead Specialist- Helping customers if they have questions on their bill. Offering insurances for their home, as needed. Doordash USA Escalations Manager- Answering complaints from customers, business owners and drivers. Managing social media interactions. Zendesk Semrush G- Suite MS Office Brooklinen Virtual Assistant- Helping client by mainly focusing on their customers inquiries through chat and email. Certificates Facebook Advertising Facebook Ads | E-Commerce and Dropshipping Zoominfo Expert Sales Intelligence Business Software GR0 Marketing Company (VA) September 2021-January 2022 Assisting client with data gathering to be able to make and book a lead for SEO services.