Ma. Danessa Lou Datul

 Ma. Danessa Lou A. Datul B-8 L-12 Windsor Mansions Brgy. Buhay na Tubig, Imus Cavite Contact #:- Email address:-_______________________________________________________________________ OBJECTIVE To make contribution to the organization to the best of my ability and to develop new skills and share my knowledge while interacting with others and achieve new heights. EMPLOYMENT HISTORY May 2016 to Present 51Talk Philippines Work from Home Office Address: Ortigas Ave, Metro Manila Online English Teacher Responsibilities Teaching kids and adults and conducting short exercises. Provide feedbacks and lesson reports. December 2016 to Present DigiAge Marketing Work from Home Email Support Responsibilities Provides information regarding products and services. Tracking items and make sure that the customer will be receiving their products in timely manner. November 2010 to September 2016 Paragon International Customer Care 14th Floor Yuchengco Tower 1, RCBC Plaza, Senator Gil Puyat Avenue corner Ayala Avenue, Makati City Risk Management/Fraud Analyst Responsibilities Reviewing and analysing online transactions to identify fraudulent activity. Protecting the business in identifying potential Money Laundering, Fraud, and other Financial Crimes in a fast moving, multi-streamed, international service. Help to prevent any fraudulent activities before they become fraud. January 2008 to August 2010 ePerformax Contact Center 2nd Floor, BPI Buendia Center Senator Gil Puyat Avenue Makati City 1200 Inbound Collections- (WAMU Credit Card Services & J.P Morgan Chase Bank) General Support Representative - (eBay USA) Responsibilities Answer inbound calls from customers regarding their delinquent account. Determining if extensions are appropriate and authorizing payment arrangements. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Interact with company’s customers to provide them with information to address inquiries regarding products and services. 2007 to 2008 ePLDT Ventus 222 N. Garcia Corner Jupiter Street, Pldt Property, Makati City, Metro Manila Inbound Sales and Customer Service Representative - Dish Network Responsibilities Troubleshoot customer issues over the phone. Provide information to customers in response to inquiries about products and services. Assist individuals interested in opening accounts. Authorized to send customers their replacement products or reverse erroneous fees. Co-ordinate the handling of difficult and/or unusual situations. Facilitate sales of all products and services according to the client's needs. RELATED SKILLS Ability to communicate clearly and professionally, both verbally and in writing. Strong decision making and analytical abilities Willingness to work on flexible schedule and overtime when needed. Has a pleasant, patient and friendly attitude. Detail-oriented and with great communication/listening skills. TRAININGS & SEMINARS June 2007 CALL CENTER FUNDAMENTALS (TESDA-accredited Call Center Training) 222 N. Garcia Corner Jupiter Street, Pldt Property, Makati City, Metro Manila January 2008 DICTION, INTONATION & ENUNCIATION TRAINING (D.I.E.T.) ePERFORMAX TRAINING CENTER BPI BUENDIA CENTER, MAKATI CTY, Philippines EDUCATIONAL BACKGROUND TERTIARY June 2002- March 2006 UNIVERSITY OF MANILA- BACHELOR OF SCIENCE IN FOREIGN SERVICE 546 M.V. De Los Santos Street, Sampaloc Manila, Philippines SECONDARY June 1998- March 2002 BAGUMBONG HIGH SCHOOL Rainbow Village 5, Barangay 173, Caloocan City North, Philippines PRIMARY June 1992- March 2008 BAGUMBONG ELEMENTARY SCHOOL Bagumbong, Barangay 171, Caloocan City, Philippines CONTACT REFERRENCE Jhoana Marie San Jose Team Leader/Immediate Supervisor (Fraud Department) - Mary Ann Ortiz Team Leader/Immediate Supervisor (Fraud Department-