Ma. Cristina Elisa Mallari

Ma. Cristina Elisa A. Mallari 20 Emerald Road, Pilar Village Las Piñas City- /-- Profile Over ten years work experience in the areas of Business Processing, Business Analysis, Customer Service, Training and Development, Human Resources and Information Technology. Over two years of Functional Experience in support of SAP HCM/HR module specific to the areas of Organizational Management, Personnel Administration and basic configuration and support of Time Management and Payroll. One year experience as a SAP HR user. Proven to be a valuable team player in successful projects in various industries, mostly in Shared Services. Areas of Expertise SAP HR/HCM: Organizational Management and Personnel Administration Others: ITIL Best Practices – Incident and Change Management, Business Processing, Business Analysis, Customer Service, Education and Training, Marketing and Sales, Quality Assurance Work Experience 1) RCG Information Technology, Philippines Client Country: U.S.A. Industry: Information Technology; Consulting Position: Business Analyst for Forms/I.T. Consultant Employment Dates: Nov 2014 to May 2015  Gather, analyse, simplify and translate requirements needed for system impact, prepare documentation/specifications and lead walk-throughs relative to forms work design and validate tooling enhancements  Provide design and development guidance to achieve customer objectives Major Responsibilities & Accomplishments: 1|Page  Recommend efficient and cost effective solutions  Partner closely with programmers and QAs to elicit business and technical requirements to ensure overall implementation solution meets desired need  Responsible for creating a collaborative strategy relative to forms development  Provide consultative services and extract true business needs  Suggest solutions to meet customer’s unique or challenging business needs 2) Kaisa Consulting Company, Inc. Client Country: Philippines Industry: Information Technology; Consulting Position: SAP HCM Functional Consultant Employment Dates: Feb 2013 to Jan 2014  Primarily responsible for handling and monitoring tickets and providing SAP HCM support to end users  Works on incidents, enhancements and mini-projects  Meets with the client during scoping and project planning  Collects and analyses project requirements  Provides estimates and obtains sign-off  Creates Functional Specifications and collaborates with other consultants when necessary  Performs functional testing and coordinates with the client for approval (User Acceptance Testing)  Creates user documentation/training material  Works closely with the client all throughout the duration of the project Major Responsibilities & Accomplishments: 3) Logica Philippines, Inc. Client Country: United Kingdom; Europe Industry: Information Technology; Consulting; Business Process Outsourcing Position: SAP HR Consultant Employment Dates: Jan 2011 – Dec 2012  Monitors tickets assigned to the SAP HR Team’s queue and performs initial review and analysis  Verifies if tickets are correctly assigned and reassigns to the correct team when necessary  Works on assigned incidents and enhancements Major Responsibilities & Accomplishments: 2|Page  Provides estimates for enhancements according to agreed estimating practices and as required by the Service Provision Manager  Ensures that these estimates are agreed with the customer and that they are updated on a regular basis  Ensures that functions are delivered as agreed to time and budget  Ensures the Service Provision Manager is kept aware of progress on such incidents or enhancements  Escalates issues to appropriate Lead Consultant or Service Provision Manager Client Country: United Kingdom; Europe Industry: Information Technology; Consulting; Business Process Outsourcing Position: Point of Contact for the Change Management Team Employment Dates: Jun 2010 - Jan 2011  Acts as the main contact person of the Change Management Onshore Team and as first level of escalation of the Change Management Offshore Team for Change Management/Finance/BISLA/PMO-related issues  Provides month-end, year-end and other ad-hoc reports to the Process Management Team Lead  Prepares, updates and ensures availability and completeness of the required project documents in the team including Operational Procedure Manual, Operating Level Agreement, Process Workflows, project-specific CMMI SVC documents, New Joiner’s Pack and Leaver’s Pack  Assumes OIC responsibilities for White Label Managed Services Offshore Team Lead as the need arises e.g. holidays, absence, etc. Major Responsibilities & Accomplishments: Client Country: United Kingdom; Europe Industry: Information Technology; Consulting; Business Process Outsourcing Position: Change Management Analyst Employment Dates: Mar 2009 - Jun 2010  Manages the documentation, review, approval, impact analysis, traceability, implementation and follow through of any changes to the project documentation, hardware, software, and data and ensures it comes under configuration control  Ensures traceability of all changes applied to the project  Escalates when collated metrics exceed the thresholds defined as acceptable  Produces and publishes agreed agendas, reports and minutes of all formal Service Change meetings with the stakeholders Major Responsibilities & Accomplishments: 3|Page  Records the details of all key decisions made during execution of the project, together with the criteria and rationale used especially with reference to any Change Advisory Board (“CAB”) or Service Change Board (“SCB”) decisions  Keeps an appropriate archive of all important data, records and decisions relating to delegation of work and key decisions (including correspondence and e-mail), as a controlled part of the project file  Encodes new joiners and leavers into the database and ensures they get their required system access and Employee Identification Number (EIN)  Produces and distributes BI/SLA Reports  Manages and maintains the Change Management and PMO Mailboxes. Client Country: Philippines Industry: Information Technology; Consulting; Business Process Outsourcing Position: SAP HR Consultant (Trainee) Employment Dates: Oct 2008 - Mar 2009  Completed a 20-day classroom training on SAP HCM Basic Concepts/Configuration, Case Study, Individual Presentations and Mock Implementation Major Responsibilities & Accomplishments: Client Country: Belgium; Philippines Industry: Beverage, Information Technology; Business Process Outsourcing Position: Reports Analyst for Human Capital Services and InBev WE Project Services and SAP HR Administrator for GSD Philippines Employment Dates: May 2008 – Oct 2008  Ensures that Human Capital Services and InBev reporting information is accurate and delivered in a timely manner  Maintains data integrity of records of Philippines employees in SAP HR, LARA and other HR systems  Prepares ad hoc reports using SAP HR, LARA and other HR systems  Manages information flow and follow up of outstanding issues and deadlines  Follows up required data for reports from Team Leaders and Managers Major Responsibilities & Accomplishments:  Received the Customer Excellence in the Organization Award and commendation from Project Manager, JoceRackower Butelet - “I have had the pleasure of working with 4|Page Cristina for several months now and she is always helpful, effective and efficient. She is also a very quick learner and willingly takes on new tasks.” Client Country: Belgium Industry: Beverage; Information Technology; Business Process Outsourcing Position: HR Coordinator/Assistant Customer Relationship Manager for InBev WE Project Services Employment Dates: Aug 2007 – May 2008  Registers new requests and maintains the Change Management Tool/Database  Coordinates with the Project Managers and with the SAP Helpdesk on the progress of change requests  Liaises with European counterparts and external clients  Follows up outstanding projects with Team Leaders  Assists with other admin tasks as requested by the Customer Relationship Managers (reconciling invoices and purchase orders, investigative work, etc.) Major Responsibilities & Accomplishments: Client Country: Global Industry: Shared Services Position: Executive Assistant to the Country Director Employment Dates: Jan 2007 - Aug 2007  As a member of the Executive Office, deals with confidential and sensitive information  Maintains schedules and appointments  Arranges meetings and travel, including airline bookings and hotel reservations of Logica guests  Coordinates with the travel desk for employee work permit and visa processing requirements of employees  Independently drafts correspondence (letters, faxes and e-mail)  Produces high-quality word processing and PowerPoint presentations  Manages information flow and follows up outstanding issues and deadlines Major Responsibilities & Accomplishments: 4) AIG-Business Processing Services, Inc. Client Country: U.S.A. Industry: Insurance, Business Process Outsourcing 5|Page Position: Business Processing Specialist and Customer Service Specialist Employment Dates: Dec 2002 - Jan 2007  Uses multiple-processing systems to process death claims, name and address changes, ownership and beneficiary changes, collateral assignments, loan requests, dividend withdrawals and policy certificate requests  Processes phone and e-mail inquiries by providing general information on company products, contract provisions, policy status, cash value, and general company procedures Major Responsibilities & Accomplishments:  Consistent recipient of Gold Star and Silver Star Awards for outstanding performance and contribution to the team and for meeting quality and productivity targets. 5) Asia Pacific College (IBM-Advanced Career Education) Client Country: Philippines Industry: Education; Information Technology Position: IBM Certified Instructor Employment Dates: Nov 2000 – Nov 2001  IBM Certified Instructor for Basic I.T. Courses (Introduction to PC, MS Word, MS Excel, MS PowerPoint, MS Access, MS FrontPage and Basic Internet Business Skills) and Business and Technical Writing in English Major Responsibilities & Accomplishments: Work-Related Trainings and Certification Institution: Date: Course: Logica Philippines, Inc. Apr 2012 SAP Payroll Configuration (Basics) Institution: Date: Course: Logica Philippines, Inc. Jul 2011 SAP ESS/MSS Training Institution: Date: Course: Logica Philippines, Inc. Oct 2010 Lean Six-Sigma Yellow Belt Institution: Date: Course: TUV Rheinland Philippines, Inc. Sep 2010 ISO9001:2008 Internal Auditor’s Course 6|Page Institution: Date: Course: Alliance Francaise Aug 2010 Advanced French Language Training Institution: Date: Course: Logica Philippines, Inc. Jul 2010 CMMI Awareness Training Institution: Date: Course: Alliance Francaise May 2010 Basic French Language Training Institution: Date: Course: Logica Philippines, Inc. Apr 2010 MS Project 2007 Training Institution: Date: Course: TrendsNet Education Centre Jun 2009 ITIL v3 Foundation Course Certified Institution: Date: Course: Logica Philippines, Inc. Apr 2009 OneITSM e-Learning Course Institution: Date: Course: Logica Philippines, Inc. Jan 2009 SAP Consultancy Skills Training Qualifications / Affiliations  Bachelor of Science degree in Liberal Arts, Major in Economics, De La Salle University, Manila, 2000, Loyalty Award  Bachelor of Science degree in Commerce, Major in Marketing Management, De La Salle University, Manila, 2000, Loyalty Award  Information Technology Infrastructure Library (ITIL Foundation Course v3) – Certified  IBM Certified Instructor for Basic I.T. Courses (MS Word, Excel, PowerPoint, etc.) and Business and Technical Writing in English  ISO9001 Internal Auditor – Certified  Civil Service Eligible (Professional)  Competed 120hrs (A1 Level) of French Language classes facilitated by Alliance Francaise  Drago Pilipinas Ladies Dragonboat Rowing Team – Member  Couples for Christ (Catholic Community) – Member  The Feast Festival Alabang Music Ministry – Member 7|Page