MA. CHRISTINA MACHATE PELICANO
www.mcpelicano.com
Blk 46 Lot 25 Kapayapaan Ville. Palao Canlubang Laguna
Mobile #-/-
Email Address:-Personal Information:
Nickname
Sex
Age
Civil Status
Date of Birth
Place of Birth
Height
Religion
Spouse Name
Occupation
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Tina
Female
28 y/o
Married
January 26, 1988
Manila
5’3”
Roman Catholic
William L. Pelicano Jr.
Gym instructor
Work Experience:
Name of Company
Period:
Aug 25, 2014 – Sept 12, 2016
City Square Marketing (Home based)
Position: General Virtual Assistant
Full-Time
Responsibilities:
Online Research
Social Media Management
Outbound and Inbound Calls
Whiteboard Video Animation
Recruitment
Nov 18,2013 to July 25,2014
Data entry
Email Management
Lead Generation
Coupon Design
Employee Payroll
3FOUR1 (Home based)
Position: General Virtual Assistant
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Responsibilities:
Email management
Lead generation
Outbound calls
Social Media
Online Research
Answering Incoming calls
Appointment Setting
Scheduling
Aug 08,2011 to Oct 30,2013
Firstsource Solution Limited (Barclaycard U.K)
Position: Finacial Advisor
- BPO
Responsibilities:
Inbound and Outbound calls
Handling Statement queries
Account Amendments
Logging a complaint
Basic trouble shooting
July 26, 2010- June 28,2011
`
Responsibilities:
Reviewing doctor’s form
Outbound calls
Email management Providing
End of Day totals Assisting for
Product upgrades
Handling complaints until day 2
APAC Customer Service Inc. (MEDCO U.S.A)
Position: Coverage review Representative
- BPO
Data Entry
Inbound calls
Jan 4, 2010-June 11, 2010 Teletech Sta. Rosa (T-Mobile Flexpay U.S.A)
Position: Customer Care Representative
- BPO
Responsibilities:
Processing Payment
Account amendments
April 2007-Aug 2008
Handling Statement queries
Basic trouble shooting
Eurotel Las piñas & Hotel Sogo Alabang
Position: Telephone Operator/ Receptionist
- / -
Responsibilities:
Inbound and Outbound calls
Cashier (reliever)
Taking Food orders
Doing wake up calls
Software I used before:
*SalesForce- CRM
*Curationsoft -Enables content curation on a whole new level.
*VideoScribe-Whiteboard video animations.
*Getresponse-Email marketing platform.
*Google Drive-Google online storage.
*Waveaudit-providing organizations with the visibility they need to identify and effectively manage
endpoint vulnerabilities.
*Dropbox- free service that lets you bring your photos, docs, and videos anywhere and share them
easily.
*Microsoft Office-Excel, PowerPoint and Word
*Camtasia- the tools you need to record on-screen activity, edit and enhance your content, and share
in high-quality to viewers anywhere
*Hootsuite-Powerful Social Tool for Business
*Viral Tag-Scheduling and analyze Pinterest content.
*Social Mobi Surveys -Fanpage branding software Brand your fanpage with powerful covers, coupons
and more.
*WordPress- CMS
*Citydeals.net-Creating Groupons
*Canva.com- Design Program. creating Social Media Cover, Presentation, Poster and Coupons
*Squeezemobi-Creating Mini Directory Sites. (Mobile Site Design)
Educational Background:
Period:
Name of School
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University of Perpetual Help System DALTA
Zapote- Alabang rd.., Pamplona, Las Piñas City
Bachelor of Science in Commerce Major in Management
Finished 3rd Year College Level (NO Back Subjects)
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Saint Francis Learning Business High School
Bahayang Pag -asa, Imus Cavite
Finished 4 Years Secondary Level, March 2004
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Saint Francis Learning Business High School
Bahayang Pag -asa, Imus Cavite
Finished 6 Years Primary Level, March 2000
SSS #-
TIN #-
Character References:
RYNNA JEAN BAQUIR
Hawk Media Group
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ALLAN M. JARQUIN
CEO Gen C Marketing
Thomas Vargas (Virtual Staff Finder Client)
CEO City Square Marketing-
Andrew Chunis (homebased)
CEO Marketing Veteran--
I HEREBY CERTIFY that the above information are true and correct to the best of my knowledge
and belief.
mcpelicano
