Ma. Carmina Bedana

MA. CARMINA T. BEDAÑA 177 Dr Pilapil St Brgy. San Miguel, Pasig City (0939)- - PROFESSIONAL EXPERIENCE AIG SHARED SERVICES Life Insurance Specialist - Subject Matter Expert, May 2016 – Present • Taking inbound calls for life insurance customer complaints • Conducting coaching sessions to identify communication and soft skills challenges impacting AHT and Quality • Plan activities that target associates’ areas of improvement • Do call listening and call monitoring UNITED HEALTH GROUP Customer Service, June 2015 – January 2016 • Do inbound calls related to billing CONCENTRIX Retention Service, January 2013 –March 2014 • Inbound calls for Satellite Cable related complaints EDUCATION UNIVERSITY OF THE EAST RAMON MAGSAYSAY (UERMMMC) – 2012 ST. PAUL COLLEGE OF PASIG (SPCP) – 2008 ADDITIONAL SKILLS • Expert in Microsoft Word • Excellent in English Communication Skills • Web and tech savvy require little to no training