Ma. Carmina Bedana

I have a degree in Nursing in one of the prestigious medical schools in the Philippines, University of the East Ramon Magsaysay. After graduation I took my chance and applied in the leading industry in the Philippines, the BPO.

I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.  I can impart both products and service knowledge in a customer friendly way which signifies my ability to communicate effectively over the phone. 

Additionally, I am proficient at:

·      Phone, Email and Customer Support

·      Excelling at balancing multiple tasks within independent, self- starting environments while providing top level organization and communication skills

·      Successful completion of projects involving research and preparation of reports for management

·      conduct coaching sessions to identify communication and soft skills challenges impacting the company's service level. I also do call listening to make sure my associates is at par with the company's rules and regulations without compromising customer service.

·      Multifaceted liaison with senior management and client

I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I can support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment. I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution at any company.

Employing someone can be quite a costly process and getting me would be the best decision because I have the right attitude towards work. You need someone who is reliable and responsible, and I know I fit in that description. I am willing and able to put in a full workweek and I can work on extra hours as needed. I can turn up to work and carry out tasks without constant supervision. With four years of experience as a customer service associate, I have learned to effectively understand and resolve customer issues. We live in a very crazy world where the pace of change is so tremendous. It is important for me and for the company I will be working with to adapt to new realities all the time, so the greater our adaptive capacity is the more likely it is that me and the company will thrive.