Ma. Carmela Medina

 MA. CARMELA D. MEDINA 189 Gremville subdivision, TandangSora, QC -/-___________________________________________________________________________ Objective: To be able to enhance, develop and share my knowledge and skills. PERSONAL BACKGROUND: Date of birth: January 28, 1981 AGE: 35 years old Place of birth: Masantol, Pampanga Citizenship: Filipino Sex: Female Civil Status: Married Height: 5'5" Weight: 160 lbs Religion: Roman Catholic Language Written and Spoken: English and Tagalog Personality: Hard working, highly disciplined, respectful and fast learner Skill: Computer Literate EDUCATIONAL BACKGROUND: COURSE: Bachelor of Science in Nursing DATE OF GRADUATION: October 24, 2007 Our Lady of Fatima UniversityYear Attended:- Valenzuela City3rd year - 4th year Our Lady of Fatima UniversityYear Attended:- Valenzuela City1st year - 2nd year School of the Holy SpiritYear Attended:- Quezon CitySecondary School of the Holy SpiritYear Attended:- Quezon CityPrimary WORK EXPERIENCE October 2016 to present Company Name: Balsam Hill Position: Customer Loyalty Specialist (Homebased) Task: Answer customers concern via Email and Chat. January 2016 to August 2016 Company Name: Opsify Phillipines Position: Email Support Task: Handle emails and answer the customers concern. March 2015 to August 2015 Company Name: VXI Global Holdings Position: Technical Support Representative Main Job Tasks and Responsibilities: Handle inbound calls from US customers for Comcast Troubleshoot customers Internet and Landline service Send dispatch/tech visit whenever necessary Upsell to a better package October 2014 to February 2015 Company Name: Sutherland Global Services Position: Consultant Main Job tasks and Responsibilities: Consultant for PayPal account Answer calls from US customers Assist customers with all their PayPal account concerns Provide options, help them in transferring money,withdrawing money,adding money and all other transactions from their PayPal account Deactivate/close accounts July 2013 to February 2014 Company Name: IBM DAKSH PHILIPPINES Position: Technical Support Representative Main Job Tasks and Responsibilities: Doing inbound calls Assist Canadian customers with all their Satellite TV concern, process payment for their monthly bills, explain their bills, manage their subscription Assisting customers in repairing their receiver/satellite signal August 2012 to February 2013 Company Name: Teletech Philippines Position: Bank Associate for Bank of America Main Job Tasks and Responsibilities: Doing inbound calls Assist customers in dealing with their checking and savings account Assist customers in transferring funds, balance inquiry, doing maintenance in their account and all other concern as regards to their deposits. February 2011 to March 2012 Company Name: Stellar Philippines Position: Customer Service Representative for an Airline Account Main Job Tasks and Responsibilities: doing inbound/outbound calls assist customers in booking their flights ensure quality conversations with customers May 2010 to November 2010 Company Name: Aegis People Support Position: Customer Service Representative for TRAVEL AND HOSPITALITY HOTEL DESK TRAINED FOR A HOTEL COMPANY Main Job Tasks and Responsibilities respond to customer inquiries help customers in making a reservation, cancelling and modifying their reservation