Ma Carmela Gomez

 Ma Carmela Gomez Firefighter/ Communications/ Admin/ Finance Liaison Officer/ Dispatcher Contact Email - Phone - SKILLS Microsoft Excel MS Office Microsoft Word Multitasking Meticulous Communications Communication Communication skills Effective communication Coordinated Decision-making Diplomacy Resilience Problem-solving Teamwork Crisis management Time Management Adaptability Attention to detail LANGUAGES English - Advanced French - Beginner mandarin - Beginner Summary Accomplished professional with over 20 years at the Bureau of Fire Protection, Philippines, excelling in enhancing public safety as a Fire- fighter Nozzleman and boosting operational efficiency by 25% as a Liaison Officer. Expertise in crafting strategic reports that drive in- formed decision-making. Versatile background includes quality assurance, investment consultancy, and travel reservations. Skilled in communication, crisis management, and teamwork. Holds a Bachelor's in Foreign Service, specializing in international trade and diplomacy. Eager to leverage diverse expertise and strategic insights to drive organizational success and foster proactive safety measures. WORK EXPERIENCE Firefighter Nozzleman07/2003 - 07/2023 Bureau of Fire Protection - Philippines · Successfully operated as a Nozzleman in dynamic fire- fighting operations, ensuring public safety through effective teamwork and communication, contributing to the swift containment of fires. · Enhanced operational response efficiency by systematically coordinating visibility checks and maintaining emergency equipment readiness, ensuring rapid deployment during critical situations. · Led public seminars on fire prevention, significantly in- creasing community awareness and engagement through structured planning and effective communication strategies. · Implemented comprehensive training programs for community members, fostering a proactive approach to fire safety and prevention, resulting in a measurable de- crease in local fire incidents. · Collaborated with emergency response teams to develop and refine firefighting strategies, enhancing overall operational effectiveness and preparedness. Liaison Officer Bureau of Fire Protection - Philippines 07/2003 - 07/2023 · Managed the financial processing system for both retired and active personnel, ensuring 100% accuracy and timely execution using advanced Microsoft Excel techniques. · Developed and prepared comprehensive, detailed re- ports on team achievements, significantly improving in- ternal communication and fostering enhanced transparency across departments. · Implemented systematic account management procedures, streamlining the processing of pensions and salaries, which resulted in a 25% increase in operational efficiency. · Conducted regular audits and reconciliations of financial data, ensuring compliance with organizational standards and reducing discrepancies by 15%. · Facilitated cross-departmental collaboration through effective report dissemination, enhancing overall organizational communication and information flow. Administrative Officer/ Communications Officer Bureau of Fire Protection - Philippines 07/2003 - 07/2023 · Compiled in-depth situational reports post-natural calamities, providing critical insights that supported strategic decision-making and optimized resource distribution across departments. · Authored comprehensive Fire Operation reports, significantly enhancing transparency and ensuring informed operational decisions through detailed analysis and data presentation. Quality Assurance Officer / Line leader Molding Advanced Semiconductor Engineering Co. - Philip- pines 12/1996 - 12/1999 · Conducted comprehensive X-ray inspections on integrated circuits, ensuring high-quality standards from wire bonding to molding encapsulation for optimal product integrity. · Prepared detailed quota and quality reports, providing actionable insights that enhanced production efficiency and maintained compliance with industry quality bench- marks. Investment Consultant/Trader Worldwide Monetary Market Inc - Philippines 01/1995 - 01/1996 · Managed diverse investment portfolios for a range of clients, ensuring optimal returns through strategic analysis and informed decision-making. · Executed foreign currency trades, leveraging market in- sights to maximize profitability and mitigate risk effectively. · Provided clients with comprehensive investment advice, enhancing client satisfaction and building long-term relationships. · Conducted in-depth market research to identify emerging investment opportunities, driving client portfolio growth. · Utilized financial analysis tools to monitor market trends, delivering timely updates and recommendations to clients. Ticketing/ Reservations Officer Ark Travel Express - Philippines 01/1994 - 01/1995 · Efficiently managed ticketing and reservations for passengers' flights, ferries, and commutation, ensuring seamless travel arrangements and high customer satisfaction. · Coordinated with airlines and ferry operators to secure optimal schedules and fares, enhancing the travel experience for clients. · Resolved booking issues with prompt and effective communication, maintaining a 95% customer satisfaction rate. · Implemented a streamlined reservation system, reducing processing time by 20% and improving service efficiency. · Provided detailed travel itineraries and support, fostering strong client relationships and repeat business. EDUCATION Bachelor's degree Lyceum of the Philippines University - Philippines 1995 Bachelor of Science in Foreign Service · Graduated with a Bachelor's in Foreign Service, specializing in international trade and relations, laying a strong foundation in cross-border economic interactions and diplomatic engagement. · Acquired proficiency in multiple foreign languages, significantly enhancing diplomatic communication skills and facilitating effective international negotiations and collaborations. · Studied international law extensively, gaining a comprehensive understanding of global legal frameworks, crucial for navigating complex international trade agreements and diplomatic protocols. · Engaged in political science coursework, analyzing global political systems and strategies, providing insights into geopolitical dynamics and international policy-making processes. · Completed projects on international trade, focusing on economic analysis and negotiation techniques, equipping with practical skills for effective trade policy development and implementation.