Ma Benilyn G Custodio

MA. BENILYN G. CUSTODIO CUSTOMER SUPPORT/V.A. ABOUT PROFESSIONAL SKILLS SEO and Lead Generation Social media moderator Customer Support HR Specialist I am an experienced customer support specialist and virtual assistant seeking a full-time position in the field of customer service and administration, where I can apply my knowledge and skills for continuous growth. WORK EXPERIENCE ADMINISTRATIVE LEAD | Fr eelance Home -Based PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Efficient Bickert Management Inc.| April 2019 - Present • Oversee the competent completion of all administrative processes, projects, and tasks • Decentralize and distribute responsibilities M ARKETING ASSISTANT | Part Ti e Ho me Based Earn More Do Less| April 22 - Present • Marketing of website development • Cold calling to business owners to send video analysis of their websites. CUSTOMER SUPPORT GuitarZoom | Feb 25,2019 - March 18,2019 CONTACT P: - E: savedbhey07@gmail,com S: savedbhey07 SOCIAL • Answered inquiries of club members • Assisted members in accessing their online guitar tutorials. • Assisted members via email and phone calls. SEO/LEAD GEN/VIRTUAL ASSISTANT | Fr eelance Ho me-Based Site Surgeon Consulting | February 2017 - January 2018 • Collects information from Craigslist for prospect clients. • Sorts out collected leads in an excel sheet. • Creates dummy accounts and leave links in forums to increase visits to a particular website. US REFERENCE CHECK SPECIALIST (HR SPECIALIST) fb.me/bgoingo @savedbhey07 PSG Global Solutions | MAY 2012 - JULY 2014 • Obtains evaluations from previous/current superiors of applicants • Facilitates training and mentoring for newbies • Suggests new systems for easier job navigation MA. BENILYN G. CUSTODIO CUSTOMER SUPPORT/V.A. ABOUT PROFESSIONAL SKILLS SEO and Lead Generation Social media moderator Customer Support HR Specialist I am an experienced customer support specialist and virtual assistant seeking a full-time position in the field of customer service and administration, where I can apply my knowledge and skills for continuous growth. WORK EXPERIENCE COLLECTIONS ASSOCIATE/QUALITY ANALYST PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Efficient CONTACT P: - E: savedbhey07@gmail,com S: savedbhey07 SOCIAL fb.me/bgoingo @savedbhey07 Affiliated Computer Services (Xerox), | May 2011 – January 2012 • made outbound calls collecting payments or processing payment options • monitors and rate recorded calls • provided agent call recording feedbacks to respective team coaches CUSTOMER SUPPORT/ASST. TEAM LEAD/TEAM LEAD Aegis PeopleSupport (Teleperformance) May 2009 – May 2011 • • • • processed online orders for an online flower shop. assisted customers with student loans and provided payment options provided agent call recording feedbacks to respective team coaches led a team of agents in assisting customers in a telecommunication company. MA. BENILYN G. CUSTODIO CUSTOMER SUPPORT/V.A. ABOUT PROFESSIONAL SKILLS SEO and Lead Generation Social media moderator Customer Support HR Specialist I am an experienced customer support specialist and virtual assistant seeking a full-time position in the field of customer service and administration, where I can apply my knowledge and skills for continuous growth. EDUCATION BACHELOR IN ELEMENTARY EDUCATION Philippine Normal University | JUNE 2005 - MARCH 2010 PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Efficient AWARDS TOP AGENT Aegis PeopleSupport(Teleperformance) | 2012 LEVEL 2 REFERENCE CHECK SPECIALIST (HR SPECIALIST) PSG Global Solutions, 2014 CONTACT P: - E: savedbhey07@gmail,com S: savedbhey07 SOCIAL fb.me/bgoingo @savedbhey07 CHARACTER REFERENCES Bruce Goodwin - Owner Site Surgeon Consulting Baltimore, Maryland Skype name: bruce.goodwin- April Pretzel Gergon – Team Lead Aegis PeopleSupport (Teleperformance) Makati, Philippines- Adrian Agongillo – Team Lead PSG Global Solutions Makati, Philippines- MA. BENILYN G. CUSTODIO CUSTOMER SUPPORT/V.A. ABOUT PROFESSIONAL SKILLS SEO and Lead Generation Social media moderator Customer Support HR Specialist I am an experienced customer support specialist and virtual assistant seeking a full-time position in the field of customer service and administration, where I can apply my knowledge and skills for continuous growth. SPEEDTEST PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Efficient SYSTEM INFORMATION CONTACT P: - E: savedbhey07@gmail,com S: savedbhey07 SOCIAL fb.me/bgoingo @savedbhey07 MA. BENILYN G. CUSTODIO CUSTOMER SUPPORT/V.A. ABOUT PROFESSIONAL SKILLS SEO and Lead Generation Social media moderator Customer Support HR Specialist I am an experienced customer support specialist and virtual assistant seeking a full-time position in the field of customer service and administration, where I can apply my knowledge and skills for continuous growth. TYPING TEST RESULT PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Efficient DISC PERSONALITY TEST CONTACT P: - E: savedbhey07@gmail,com S: savedbhey07 SOCIAL fb.me/bgoingo @savedbhey07