Ma Belen Bermachea

MA. BELEN BERMACHEA Copywriter / Graphic Editor & Designer / VA / Customer Care Advocate Contact Info: About Her: --http://msha.ke/VADigiGraphics Block 24, Lot 27 & 28, Phase 1 Lakeside Nest Subdivision, Brgy. Banay-Banay, Cabuyao City, Laguna 4025 Education: 1985 - October 1990 - +Far Easter University Bachelor of Arts with a Major in Mass Communications edX - MOOC COURSE (Massive Open Online Course): Received an Honor Certificate of Completion for Rights1x: Human Rights: The Right to Freedom of Expression, under edX. VALID CERTIFICATE number: b-f4f34415b265c8c5e3fb2fa9 last December 15, 2015. English Proficiency Certified from UP Diliman Received Certificate in English Proficiency from University of the Philippines, Diliman, Quezon City, Philippines wherein I attended the said seminar from July 15, 2003 - July 19, 2003 under Dean Villy Ath. Buenventura. Skills: * Graphic Editing and Design * * Customer Care * Leadership * Technical Support *Events Planning * Public Relations * Fund Raising References: Paul Michael Belen Jason Elazegui Real Page, Inc. / Senior Operations Manager Concentrix / Team Leader - Work Experiences: IQor Sta. Rosa - Rebate Re-Key Agent - 10/2023 - Present * Being on this position, I am a Detail-Oriented Re-Key Agent with strong observational skills, specializing in verifying and analyzing customer data for accuracy, committed to ensuring data integrity and delivering exceptional service through meticulous review of information, enhancing efficiency and client trust. * Checks thoroughly the requirements submitted by customers to get approved for the reimbursement application and to also see if application was original, fraudulent or edited. * Concentrix - Technical & Customer Support Expert - 02/2022 - 07/2023 * Telstra International Philippines, Inc. - Customer First Champion - 05/2013 - 08/2014 * Teletech Pty Ltd - Corporate Accounts Information Consultant / CSR for Telstra - 09/2008 - 05/2013 * Convergys - Technical Support Representative - 07/2007 - 05/2008 * Sykes Asia - Order Taker for Office Depot - 07/2006 - 05/2007 * ICT Philippines, Inc. - Information Consultant for Equifax - 01/2004 - 03/2006 * HSBC Philippines - Collections Assistant - 02/2001 - 08/2001 * MERALCO - Customer Service Representative - 08/1997- 07/1998 * Bper150 for Telserv - Message Handler Specialist - 02/1993- 04/1997 * Pocketbell Philippines - Message Handler Specialist - 06/1990- 12/1990 Cover Letter: * Copywriting * Video Editing & Creation Phone: Graduated a Bachelor of Arts in Mass Communications, Bermachea brings a strong foundation in graphic design, copywriting, and extensive customer service experience. Her background combines creative design skills with effective communication strategies enabling her to craft compelling content and committed to excellence and continuous learning in a dynamic, client-focused environment. Phone: - Dearest Madam/Sir: My interest in Copywriting and Graphic Design making them for my church and community since 2003, has given me joy and inspiration while doing them as they gave me interest and happiness discovering my creativeness in them as I know they are talents for me that I know could also help clients and companies on their businesses, that I can extend these talents with, Finishing with a Bachelor’s in Mass Communications, I have strong skills in graphic design and copywriting, along with my extensive customer service experience. I am dedicated to crafting compelling content and thrive in a dynamic environments. I look forward to the opportunity to contribute to your team. Thank you for considering my application. Best, Ma. Belen Bermachea