Ma Anna Camilla Baldia

Ma. Anna Camilla Romualdez Baldia 56-A Gem Rd. Pilar Village Las Pinas City, Philippines Email Address:-cams.romualdez@gmailcom Skype ID: cams_baldia Cell #: -/Home #:- PERSONAL INFORMATION: Birthday: January 20,1984 Birthplace: Manila Religion: Roman Catholic Status: Married Citizenship: Filipino Special Skills: computer literate, Parent’s are: Vicente Ferdinand Romualdez VI           Businessman Ma. Victoria Henson Romualdez           Businesswoman I am a very patient person, easy to learn, give’s 100% on the job that are assigned to me, I am a happy person, and I’m a kind of person who can easily get along with. I have the ability to mediate by being patient, to liaise with 3rd party technical support services, Ability to work alone or as part of a team as appropriate, Customer focused. Ability to document work accurately, takes the initiative, identify and resolve problems creatively. Proven ability to organize, plan and work to agreed timescales, Awareness and willingness to learn new technologies. Can work under pressure and maintain logical processes, Demonstrable organizational skills and attention to detail. Skills Writing, data gathering and organization Formulation, planning methods and strategies Computer literate - Excellent working knowledge of MS Office applications and Operating Systems and troubleshooting PC Wireless Connectivity Basic Networking Blogging and website creation (Weebly and Wordpress) EDUCATIONAL BACKGROUND:         College: College of the Holy Spirit                     Bachelor in Education                        Major in English-Linguistics                            Tarlac City Secondary: College of the Holy Spirit                           1st year to 4th year                                 Tarlac City Elementary: College of the Holy Spirit                          Grades 1-6 JOB EXPERIENCE: (Past to Present) June-         Disc Jockey DZMC - Tarlac City Play music, read requests and create an Advertising strategy for Radio commercials. November 2001-March2002          Disc Jockey DZXT - Tarlac City Play music, read requests and create an Advertising strategy for Radio commercials. October 2006-October2007   Eperformax Contact Centers (PayPal)                                                    BPI Buendia Sen Gil Puyat Makati City Assist Customers with their accounts – questions, inquiries and escalations, Aim is to provide the best customer service. October2007-July2008    Sutherland Global Services (PayPal)                                             Export Bank Plaza, Pasong Tamo Makati City Assist Customers with their accounts – questions, inquiries and escalations, Aim is to provide the best customer service. July2008- August 2009  Genpact-Wachovia (Wachovia-Wellsfargo Bank)                                       Bldg.5132 Genpact-Wachovia Northgate Cyberzone,                                              Muntinlupa City Account Specialist – Specializing in providing customer information regarding their financial accounts, updating information and advising customers of new products and services. August 2009- April 2010 Aegis People Support ( JP Morgan Chase Credit Card Services) Aegis People Support Bldg. Ayala Ave. corner Sen Gil Puyat ave. Makati City Account Representative – Assisting customer by educating them the benefits of each products, analysing which credit card will suit the customers’ lifestyle and needs. April 2010 – October 2013 Verizon Communications (MTS 11- Tech Support) Plaza D Northgate Cyberzone, Alabang Muntinlupa City Answers incoming service calls from customers and documents/tracks related troubles. Maintains on-going communication with customer, seeking assistance as needed on managing the escalation process. Performs initial diagnosis and take actions to correct problems. Enlist network management personnel, support, or repair organizations as necessary to facilitate trouble resolution. Provide input for knowledgebase system(s) to provide accurate troubleshooting guidelines related to repair activities. Knowledgeable in Active Directory and SQL Servers Proficient in Windows 10 and Windows XP March 2014- April 2018 Accucom Corporation (Email Support Quality Assurance - Home-Based Job) Assist Customers with their concerns through email. Escalating the issues to specific Departments. Administration Tasks such as filing, daily report, organizing Virtual Assistant Troubleshooting own Laptop/PC and wireless connection Checking the Quality of emails sent out Scheduling of employee Making sure that Quality is over quantity. Training or coaching Representatives regarding mishandles Created a concrete Quality Assurance form Training’s Attended: Diction, Intonation, Enunciation Training Eperformax Contact Centers BPI Buendia, Sen.Gil Puyat Makati City, Philippines Creating Stellar Customer Relations Genpact-Wachovia Northgate Cyberzone, Muntinlupa City Information Technology Infrastructure Library- ITIL Certified APMG- INTERNATIONAL Makati City, Philippines REFERENCE To be furnished upon request. “SMBMANILA”