I have 10 years of customer service experience. I handled Inbound, Outbound, Email and Live chat processes. Worked with Financial and Technical accounts. My most recent BPO was with Verizon Business and I worked with them for almost 4 years. I am an optimistic person who loves the outdoor especially the mountains. I have a yearly tradition that I go hiking with my brother. I am the eldest of 5 and a mother to a 10 years old boy.