Ma. Angela Llanto

LLANTO, MA. ANGELA ESTOLLOSO #127 St. Bernadette St., Maricaban, Pasay City Phone: - Email:- OBJECTIVE To showcase all my knowledge, especially my communication and software skills, and use it as a contribution to the business/company where I will be given a chance to be a part of. Also, to prove that I am professionally and globally competitive as I gain more experience through hard work. I offer my service, dedication, and determination throughout my whole working days in return. PERSONAL DATA Date of birth: February 10, 1997 Place of birth: Pasay City Age: 24 Civil Status: Single Gender: Female Religion: Roman Catholic Citizenship: Filipino EDUCATION ● Lyceum of the Philippines University-Manila 2014 - 2015 BS International Travel and Tourism Management ● ALS (Alternative Learning System) - Pasay City East High School 2013 Took and passed this acceleration program ● St. Mary’s Academy – Pasay City 2002 – 2012 Kindergarten to 3rd Year High school SKILLS & ABILITIES ● ● ● ● ● ● ● ● ● Competitive communication skills both oral and written Computer Literate Adaptable to quick changes Fast Learner Competitive management skills Experienced in handling complex concerns Experienced in data entry Can work well independently and as a team Experienced with Zendesk, Slack, Gladly, ATG, UJET CERTIFICATIONS HOTEL IMMERSION and SEMINAR Bayleaf Hotel – Intramuros, Manila August 2014 USHERING Lyceum of the Philippines University – Intramuros, Manila September 2014 TOUR PAX Star Theatre Sotto Street, CCP Complex – Pasay City September 2014 PERKS OF BEING A TOUR GUIDE Star Theatre Sotto Street, CCP Complex – Pasay City September 2014 LIFE AT SEA Star Theatre Sotto Street, CCP Complex – Pasay City September 2014 AMADEUS E-LEARNING RESERVATIONS ESSENTIALS Lyceum of the Philippines University – Intramuros, Manila October 2015 ROCKSTAR AWARD 24-7 Intouch PH For being best in NP 2019 WORK EXPERIENCE OMNIGLOBE INTERNATIONAL Customer Service Representative Telco Account - Upselling ● Taking inbound calls and helping with customers’ account-related concerns, especially with their subscription ● Upselling subscription bundles and discounts to customers for every call March 2018 to July 2018 24-7 INTOUCH PH Customer Service Representative Travel Account ● Started as a Non-trip agent to help users with non-trip concerns ● Promoted to being a Case Manager after 5 months to help users with basic trip-related concerns ● Once again promoted to being a Senior Case Manager after 6 months of being a Case Manager to help users with more complicated and urgent Trip related concerns ● Handled blended tasks (Email management, phone calls, and SMS/messaging) June 15, 2018, to October 2020 Customer Service Representative Ride-Sharing Account ● I was reprofiled to this account after my maternity leave during ECQ ● Handled pure non-voice tasks (Email, SMS/messaging, and live chat) November 2020 to March 31, 2021 Customer Service Representative Car Rental Account ● I was once again reprofiled due to overstaffing ● Handled blended tasks (Email management, phone calls, and SMS/messaging) April 2021 to September 2021 FREELANCER Virtual Assistant ● Conversion of PDF files to Word files for E-Books ● Worked for an international client (cannot share client's personal info) September 2020 CHARACTER REFERENCES MABETH ANDAL ALS HEAD INSTRUCTOR MANAGER (Pasay City East High School) --RVIN AQUINO ALS SUBJECT INSTRUCTOR MANAGER (Science) (Pasay City East High School) --RAZEL LABASAN ALS SUBJECT INSTRUCTOR MANAGER (Mathematics) (Pasay City East - High School) - ALLAN LAPID AIKIDO INSTRUCTOR (St. Mary’s Academy - Pasay City) -- TONY LOPEZ FORMER SUPERVISOR (24-7 Intouch) --JOHN CARLO ABELLERA FORMER SUPERVISOR (24-7 Intouch) --JUVILYN MIRALO FORMER SUPERVISOR (24-7 Intouch) -- VIVEK N. FORMER CLIENT FROM FREELANCER.COM - I hereby certify that all the information above is true and correct to the best of my knowledge. Ma. Angela E. Llanto APPLICANT