Ma. Alexandra Gita

MA. ALEXANDRA GITA PERSONAL PROFILE Seek a challenging job/profession where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. CONTACT ME AT EDUCATIONAL HISTORY San Juan Irosin, Sorsogon-- SKILLS Language fluency in English. Communication skills. EDUCATIONAL ATTAINMENT: TERTIARY School Name: Veritas College of Irosin School Address: San Julian, Irosin, Sorsogon Course: Bachelor of Science in Business Administration Major in Financial Management. Year Graduated: April 2019 SECONDARY Active listening skills. Ability to practice flexibility and adaptability in the work place. School Name: Gallanosa National High School School Address: San Pedro, Irosin Sorsogon Year Graduated: March 2015 PERSONAL DATA: Age: 23 Date of Birth: January 26, 1999 Birthplace: San Juan Irosin Sorsogon Civil Status: Single Nationality: Filipino Height: 5’6 Weight: 55 kg. WORK EXPERIENCE SUTHERLAND GLOBAL SERVICES Customer Service Representative and Sales Representative | December 2018 - September 2019 LAZADA ACCOUNT | LOCAL ACCOUNT Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the situation. Processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. FTD (Florist Transworld Delivery) | INTERNATIONAL ACCOUNT Managed deliveries and orders from customers in different states of America who want to purchase a variety of flower arrangements mostly for occasions. to fix and take orders, handle order discrepancies, communicate with the florist that handles orders, calls, and email customers with updates on the order of the product. Managed and documented customer card payments, wrote reports, pulled customer information, and provided customer service whenever account or payment questions arise. GLOBAL GREEN INSURANCE Auto and Home Insurance Sales Representative | September 2020 - March 2021 Managed outbound calls to potential customers offering Auto and Home Insurance and providing them with lifetime discounts. Educate customers on each type of insurance coverage and make recommendations based on their needs. Evaluate current insurance policies and recommend additional coverage when needed. Maintain all insurance documents in a confidential way. Ensure all paperwork is filled out and properly filed in order to put policies in place. and Address customer questions and enhance customer satisfaction. OPENMED Operation Specialist | August 2021 - June 2022 Worked as a Genetic advocate handling schedules and appointments from patients and doctors in different states of America. Get informed consent from patients and discuss their options. Assess histories and counsel patients on hereditary information discovered, Help families understand their family medical history, discuss risks and make recommendations. Document case details in the patient file and ensure confidentiality, Provide educational material and recommendations to patients. Provide outbound calls to doctors and nurses to process all the necessary papers needed by the patient to confirm their eligibility to proceed with the swabbing provided by the company. Assisted patients through calls to guide them in the correct use of the swab. Managed administrative tasks including the deliveries and pick-ups of the kit so it can be immediately returned to the lab and examined. I with this, certify that the above information is true and correct to the best of my knowledge and belief. MA. ALEXANDRA GITA Signature .