Ma. Aira Ng

Ma. Aira Ng PROFESSIONAL SKILLS CRM & Customer Support Tools: Zendesk, Intercom, Salesforce Communication & Collaboration:Slack, Zoom, Microsoft Teams Productivity: Google Workspace, Microsoft Office Suite Client Onboarding and Account Management Customer and Technical Support Lead Generation & Prospecting SOFTWARE EXPERIENCE Zendesk Intercom Salesforce GSuite MS Office Slack Zoom WORK EXPERIENCE ONBOARDING SPECIALIST/TECH SUPPORT Art Storefronts | June 2020 - May 2025 Facilitate the onboarding process for new clients, ensuring they understand the features and functionalities of our products Assist clients in resolving technical issues they may face during onboarding, providing clear and concise guidance. Respond to customer inquiries regarding product functionality, troubleshooting, and technical issues via phone, email, or chat. SALES DEVELOPMENT REPRESENTATIVE Insticator Inc.| May 2019 - June 2020 Initiated contact with potential customers through targeted email campaigns and LinkedIn outreach. Qualified and nurtured leads through the marketing funnel, scheduling in-person meetings or video calls with sales representatives. Collaborated closely with sales executives to align strategies and meet company revenue targets. INSIDE SALES AGENT MyOutDesk | February 2015 - April 2019 Qualified home buyers and sellers through calls, emails, and follow-ups Set appointments for agents and nurtured leads Managed CRM to track lead activity and support sales efforts EDUCATION DE LA SALLE LIPA BS Financial Management - Undergraduate REFERENCES NOTE: Relevant experience is highlighted in this CV; a complete employment history is available upon request. Mary Anthonette Bayungan | Art Storefronts/Billing |-Phone #- Jannina De Guzman | Sprout Social/Customer Success Manager |-Phone #- Edith Limon | Partnership Manager/Sales |-