Lyzzah Abarico

I have several years of experience working in the digital support space, primarily as a Content Moderator and Email/Chat Support and Service Crew. In those roles, I’ve developed a strong ability to handle high-volume tasks while maintaining accuracy, professionalism, and empathy.

As a Content Moderator, I reviewed and monitored user-generated content to ensure it met platform guidelines and community standards. I’ve handled sensitive material with care and confidentiality, made quick but thoughtful decisions, and flagged issues appropriately. I understand how important it is to keep platforms safe and respectful for all users, and I take that responsibility seriously.

In my role in Email and Chat Support, I assisted customers by answering inquiries, resolving issues, processing requests, and providing a positive customer experience. I’ve worked with both scripted and unscripted support systems, always aiming to personalize each interaction. I’m skilled at de-escalating concerns, multitasking across different platforms or tools, and maintaining a friendly yet professional tone in every message.

My top skills include:

• Excellent written communication and grammar
• Strong attention to detail and critical thinking
• Fast and accurate typing
• Emotional intelligence and customer empathy
• Time management and multitasking under pressure
• Tech-savviness with platforms like Zendesk, Freshdesk, Google Workspace, and Slack

I’m also a natural team player, I collaborate well with others, take feedback positively, and I’m always looking for ways to improve my workflow or support the bigger goals of the company. While I’m proud of my ability to work independently, I also value being part of a well-aligned, respectful team.

Outside of work, I have a passion for dance, which has helped me stay disciplined, creative, and adaptable qualities that definitely carry over into how I work professionally. I’m reliable, consistent, and I take pride in delivering high-quality results, whether I’m moderating content or supporting customers.